Summary
Overview
Work History
Education
Skills
Websites
Recognition Awards
Affiliations
Timeline
Generic

Dawn Urbanek

Hobart

Summary

I am a highly energized and organized person that is very approachable with the ability to relate with others concerns and issues. Open-minded to embrace change and improve results. Leverages issues and business needs to deliver a strong outcome. Desire to help to meet team objectives and goals, while striving for self-development of my own. Strong communication skills to help others problem solve to get the job done.

Overview

36
36
years of professional experience

Work History

Carrier Qualifications Specialist Sr

Schneider
Green Bay
05.2019 - Current
  • Turn down carriers who do not meet our qualification standards.
  • Accurately process and enter carrier contracts and insurance document for each applying carrier.
  • Work with carriers who have questions or issues with onboarding site.
  • Perform annual updates of insurance certificates for each carrier with efficiency and accuracy making sure each carrier still meets STM's requirements.
  • Handle telephone calls from prospective and existing carriers as well as internal Schneider employees.

Warranty Claim Specialist II

Schneider National Inc
Green Bay
01.2013 - 04.2019
  • Review shop repair costs identified as potentially eligible for coverage under warranty.
  • Read complaint, cause, and correction sections of work orders.
  • Understand the mechanic's diagnostic steps and identified reasons for failure.
  • Use knowledge of various warranty coverage's and exclusions to make a decision on whether given repair costs should be filed for warranty.

Purchase Order Administrator

Schneider National Inc
Green Bay
01.2011 - 01.2013
  • Evaluate maintenance vendor invoices to issue PO for payment.
  • Work with Schneider Maintenance Rep to assist vendors.
  • Issue PO for vendors over the phone and email.

Customer Service Representative

Schneider National Inc
Green Bay
01.2001 - 01.2011
  • Generate and solicit freight according to market needs.
  • Developed strong customer relationships and loyalty through effective communication.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.

OTR Truck Driver

Schneider National Inc.
Green Bay
01.1989 - 01.2001
  • Loaded and unloaded cargo safely and securely while adhering to all safety standards.
  • Communicated effectively with dispatch regarding delivery updates and delays.
  • Managed fuel efficiency through careful planning, monitoring, and driving techniques.
  • Operated tractor-trailer combinations in compliance with Federal Motor Carrier Safety Regulations.

Education

Associate's Degree - Marketing

Northeast Wisconsin Technical Collage
Green Bay, WI
01-1986

Skills

  • Effective Communication
  • Computer Technical Skills
  • Regulatory compliance
  • Onboarding processes
  • Telephone etiquette

Recognition Awards

  • Million Miles Safe Driving Award, 1997
  • Designed Million Mile Sticker on Schneider Trucks, 1997
  • Team Advisory Council, 1998
  • Driver of the Month, 05/1998
  • Eleven years Consecutive Safe Driving Award, 2001
  • Best Buy Customer Service Rep of the Year Award, 2008
  • Orange Heart Presidential Award Nominee, 2012

Affiliations

  • In the summer I enjoy gardening and in the winter enjoy snowmobiling.

Timeline

Carrier Qualifications Specialist Sr

Schneider
05.2019 - Current

Warranty Claim Specialist II

Schneider National Inc
01.2013 - 04.2019

Purchase Order Administrator

Schneider National Inc
01.2011 - 01.2013

Customer Service Representative

Schneider National Inc
01.2001 - 01.2011

OTR Truck Driver

Schneider National Inc.
01.1989 - 01.2001

Associate's Degree - Marketing

Northeast Wisconsin Technical Collage

Similar Profiles

CREATE PROFILE
Dawn Urbanek