Dawn Vendlands
Assistant Manager
Spring Hill,FL
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Experienced with over 6 years of experience in Wendy's. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Wendy's
Spring Hill, Florida
10.2011 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established objectives to offer team members clear road-map to help company achieve overall goals.
- Developed strategy to increase sales and drive profits up 10 %.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers and property.
- Created employee schedules to align coverage with forecasted demands. Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Science - Medical Insurance Billing
Everest University - Orlando
Orlando, FL 05.2001 -
Skills
Recruiting and interviewing
Employee performance evaluations
Sales growth
Business planning
Employee scheduling
Training
Staff supervision
Cost Control
Food safety certified
I already have my certification in food safety handling.
Timeline
Assistant Manager
Wendy's
10.2011 - Current
Associate of Science - Medical Insurance Billing
Everest University - Orlando
05.2001 -