Dawn Verdun
Kingsport,TN
Summary
Proven Technical Specialist with a history at Advanced Call Center Technologies LLC, I excel in technical support and telecommunications, alongside strong problem-solving abilities. Demonstrated success in enhancing customer satisfaction and team efficiency, I bring a blend of technical expertise and empathetic communication, ensuring high-quality outcomes in fast-paced environments. Experienced IT with 5 years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation.
Overview
14
14
years of professional experience
Work History
Technical Specialist
Advanced Call Center Technologies LLC
04.2021 - 03.2024
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Home Care Provider
Signature Home Health
02.2018 - 03.2020
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
CNA
Morning Pointe Assisted Living
01.2016 - 04.2017
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sales Associate
Bachman Bernard Auto Mall
09.2015 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Mental Health Counseling Intern
The Journey Home Project
03.2012 - 03.2013
- Enhanced client experience by providing empathetic and attentive counseling sessions.
- Supported clients in overcoming personal challenges by employing evidence-based therapeutic techniques.
- Collaborated with multidisciplinary team members to develop comprehensive treatment plans for clients.
- Increased client engagement through skillful application of active listening and communication techniques.
Guest Service Concierge
Marriot Hotel
07.2010 - 01.2013
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in and check-out processes for improved efficiency and heightened guest experience.
- Collaborated with hotel departments to ensure seamless coordination of guest services, resulting in a more enjoyable stay.
- Promoted positive customer relations by anticipating guest needs and providing tailored recommendations for local attractions and dining options.
Mental Health Support Worker
Parkland Health And Hospital Systems
10.2010 - 01.2012
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
Education
Associate of Applied Science - Computer Graphics
Baton Rouge School of Computers
Baton Rouge, LA05.2007
Skills
- Technical support knowledge
- Telecommunications
- Security understanding
- Internet of Things
Published Author-Poetress "Facets of Jupiter"
Collection of poetry
Timeline
Technical Specialist
Advanced Call Center Technologies LLC
04.2021 - 03.2024
Home Care Provider
Signature Home Health
02.2018 - 03.2020
CNA
Morning Pointe Assisted Living
01.2016 - 04.2017
Sales Associate
Bachman Bernard Auto Mall
09.2015 - 07.2016
Mental Health Counseling Intern
The Journey Home Project
03.2012 - 03.2013
Mental Health Support Worker
Parkland Health And Hospital Systems
10.2010 - 01.2012
Guest Service Concierge
Marriot Hotel
07.2010 - 01.2013
Associate of Applied Science - Computer Graphics
Baton Rouge School of Computers