Rosemarie Guzman
Alhambra,CA
Summary
Adept Technical Specialist with a proven track record at the City of Los Angeles, enhancing system efficiency and user functionality through expert application of machine learning and technical support knowledge. Excelled in user training and system integration, significantly improving process compliance and operational streamlining. Skilled in adopting new technologies to meet and exceed business requirements.
Overview
38
38
years of professional experience
Work History
Technical Specialist
City of Los Angeles
08.1974 - 06.2012
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Trained users on desktops, laptops and mobile devices.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Completed troubleshooting and diagnostics on company resources.
- Oversaw pre-deployment IT testing of new systems prior to migration planning.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Researched and adopted new technologies to add value to existing offerings.
- Improved systems with addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Assessed business requirements to create focused solutions.
- Enhanced and reconstructed computer systems to increase efficiency.
- Enhanced interfaces to promote better functionality for users.
Education
Bachelor Of Science - Business Administration
University of Laverne
La Verne, CA1994
Skills
- User training expertise
- Technical support knowledge
- Simulation building
- Machine Learning
- Network Administration
- Hardware Configuration
- Proficient in System
- Content Management Systems
- Helpdesk administration
- User Training
- Client Needs Assessment
- Network configuration
- Skilled in Hardware
- Systems Analysis
- Software integration
- Technical Guidance
- Proficient in Software
- Application support
- Enterprise software implementation
- Test Automation
- Helpdesk support
- Technical consulting
- Interdepartmental contact
Timeline
Technical Specialist
City of Los Angeles
08.1974 - 06.2012
Bachelor Of Science - Business Administration
University of Laverne
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