Dawn Waters
Lorain,OH
Summary
Organized and proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy.
Overview
10
10
years of professional experience
Work History
Vault/Bank Teller
Lorain National Ban
11.1998 - 07.2008
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
Education
Diploma -
Vermilion High School
Vermilion, OH06.1988
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Banking Software Familiarity
- Customer Needs Assessment
Timeline
Vault/Bank Teller
Lorain National Ban
11.1998 - 07.2008
Diploma -
Vermilion High School