Cerin Calhoun
Crossett,AR
Summary
Highly organized and detailed-oriented administrative professional with a strong background in banking operations, financial documentation, and customer service. Experienced in managing high volume transactions, maintaining accurate records, coordinating workflows, and supporting daily office operations. proven ability to multitask, communicate effectively, and ensure accuracy in data entry, invoicing,k and reporting. Seeking an office or accounting role where strong clerical and organizational skills contribute to efficient business operations.
Overview
5
5
years of professional experience
Work History
Lead Bank Teller-Lead Vault Teller
Century Next Bank
Crossett, AR
09.2024 - Current
- Supervised daily cash handling operations, ensuring accuracy and compliance with bank policies.
- Trained and mentored junior tellers on customer service best practices and operational procedures.
- Implemented process improvements to enhance transaction efficiency, reducing customer wait times.
- Resolved complex customer inquiries, maintaining high satisfaction levels and fostering client relationships.
- Coordinated scheduling of teller staff, optimizing coverage during peak hours for improved service delivery.
- Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
- Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
- Enhanced client relationships with personalized service and tailored banking solutions.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
Security Guard
Securitas
Eldorado Ar
12.2021 - 04.2024
- Monitored premises to deter and detect unauthorized activities.
- Conducted regular patrols, ensuring safety and security of assigned areas.
- Responded promptly to incidents, coordinating with local authorities as needed.
- Implemented access control measures, verifying credentials of individuals entering facilities.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Assisted in training new security personnel on protocols and procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Team Lead Sales Associate
Dollar General
Chidester, AR
03.2021 - 11.2021
- Led team in achieving sales targets through effective product placement and inventory management.
- Trained new associates on customer service best practices and operational procedures.
- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Monitored stock levels, ensuring timely replenishment of merchandise on shelves.
- Conducted regular team meetings to communicate goals, address challenges, and foster collaboration.
- Evaluated employee performance, providing constructive feedback to improve individual productivity.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
Education
High School Diploma -
Prescott High School
Prescott, AR07-2020
Skills
- Branch operations
- Team leadership
- Professionalism and ethics
- Staff training and development
- Data entry & Financial Accuracy
- Invoice Processing & Documentation
- Scheduling & Customer Coordination
- Phone & Email Communication
- Inventory Tracking & RecordKeeping
- Attention to Detail
- Microsoft Office (Excel, Word, Outlook)
Timeline
Lead Bank Teller-Lead Vault Teller
Century Next Bank
09.2024 - Current
Security Guard
Securitas
12.2021 - 04.2024
Team Lead Sales Associate
Dollar General
03.2021 - 11.2021
High School Diploma -
Prescott High School