Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Chavez

Springville,UT

Summary

Accomplished Lead Bank Teller at Zions First National Bank, adept in branch operations and team leadership. Elevated service quality by mentoring staff and streamlining operations, significantly enhancing customer satisfaction. Demonstrated expertise in cash handling and problem-solving, fostering trust and exceeding sales goals. Proven track record in achieving operational excellence and developing strong customer relationships.

Overview

6
6
years of professional experience

Work History

Lead Bank Teller

Zions First National Bank
03.2021 - 10.2024
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Streamlined teller operations for improved efficiency and reduced wait times.
  • Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
  • Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
  • Implemented security measures to protect bank assets, reducing instances of fraud and theft.
  • Led team of tellers to exceed sales goals through cross-selling products and services.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Processed applications for new accounts.
  • Trained new hires on customer service policies and procedures.
  • Referred customers to other banking departments for specialized services.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Bank Teller

Central Bank
01.2020 - 03.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

CNA

Parkway Health And Rehab
01.2019 - 10.2019
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Education

High School Diploma - N/A

Manti High
Manti, UT
05.2021

Skills

  • Branch operations
  • Team leadership
  • Professionalism and ethics
  • Staff training and development
  • Cash handling expertise
  • Goal setting and achievement
  • Transaction processing accuracy
  • Sales and Cross-selling
  • Banking product sales
  • Financial record keeping
  • Positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Goal oriented
  • Trustworthy and honest
  • Verbal and written communication
  • Team collaboration and leadership
  • Relationship building
  • Data entry
  • Transaction overrides
  • Training and development
  • Team development
  • Staff training
  • Language fluency

Languages

Spanish
Native or Bilingual

Timeline

Lead Bank Teller

Zions First National Bank
03.2021 - 10.2024

Bank Teller

Central Bank
01.2020 - 03.2021

CNA

Parkway Health And Rehab
01.2019 - 10.2019

High School Diploma - N/A

Manti High

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Jennifer Chavez