Alisha Morales
DOWNEY
Summary
Dedicated professional with a track record in staff training and effective cash management. I am committed to fostering a positive team environment while ensuring policies are followed, resulting in enhanced operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Bank Teller
America First Credit Union
Taylorsville, UT
09.2022 - 05.2026
- Supervised daily operations of teller line, ensuring adherence to policies and procedures.
- Trained and mentored new tellers on customer service best practices and transaction processes.
- Resolved complex customer inquiries, providing solutions that improved satisfaction rates.
- Streamlined cash handling procedures, enhancing accuracy and reducing discrepancies.
- Conducted audits of teller transactions, ensuring compliance with regulatory standards and accuracy.
- Coordinated scheduling for teller staff to maintain optimal branch coverage and efficiency.
- Implemented training sessions focused on sales techniques to increase product knowledge among staff.
- Counted, verified and handled bank deposits and armored car transactions.
Assistant Retail Store Manager
Hollister.Co
Murray, UT
06.2021 - 09.2022
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Assisted in managing daily store operations to ensure optimal customer experience.
- Coordinated staff schedules to align with peak business hours for improved efficiency.
- Trained and managed new and current associates in customer service and sales techniques.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
Education
High School Diploma -
Cyprus High School
Magna, UTSkills
- Cash handling expertise
- Regulatory compliance
- Fraud detection
- Branch operations
- Financial analysis
- Staff training and development
- Team leadership
- Time management proficiency
- Initiative and proactivity
- Customer service
- Problem-solving
- Positive attitude
Certification
- Certified Lead Teller, America First Credit Union
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Bank Teller
America First Credit Union
09.2022 - 05.2026
Assistant Retail Store Manager
Hollister.Co
06.2021 - 09.2022
High School Diploma -
Cyprus High School