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CARLOS PEREZ
LAS VEGAS
Work Preference
Summary
Former U.S. Marine and Detail-oriented professional with strong cash handling expertise and bilingual communication skills. Proven ability to resolve customer complaints and enhance satisfaction levels in fast-paced environments.
Overview
12
12
years of professional experience
Work History
LEAD BANK TELLER
Beneficial State Bank
Portland
10.2024 - Current
- Trained new tellers on bank policies and customer service protocols to ensure consistent service quality.
- Managed daily cash operations and ensured accurate cash handling procedures.
- Assisted customers with account inquiries and transaction processing.
- Conducted audits of cash drawers to ensure compliance with bank regulations.
- Resolved customer complaints effectively to enhance satisfaction levels.
- Collaborated with management to streamline branch operations, enhancing overall efficiency.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Monitored ATM machines for any malfunctions or discrepancies.
- Cultivated strong relationships with customers through personalized and attentive service.
Front Desk Agent
Crowne Plaza Portland Downtown
Portland
06.2024 - Current
- Managed phone inquiries, delivering information on hotel services and amenities to enhance guest experience.
- Greeted guests warmly and checked them into their rooms efficiently.
- Processed guest payments while maintaining accurate transaction records to ensure financial integrity.
- Coordinated with housekeeping to secure timely room availability, improving guest satisfaction.
Collections Agent II
DRIVEWAY FINANCE CORPORATION
Portland
06.2023 - 10.2024
- Negotiated payment arrangements and resolved disputes with clients to facilitate timely collections.
- Utilized collection software to track account statuses and document interactions.
- Analyzed client payment histories to identify trends and potential issues.
- Educated clients on financial options and the consequences of non-payment.
- Applied skip tracing techniques, including phone calls, internet searches, and databases, to locate clients and recover debt.
- Processed voluntary surrender and deferral requests to support clients in managing their financial obligations.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NVSkills
- Cash handling expertise
- Customer service
- Multi-line phones
- Bilingual (Fluent English/Spanish)
- Relationship management
- Training facilitation
- Poise under pressure
- Growth Mindset
Timeline
LEAD BANK TELLER
Beneficial State Bank
10.2024 - Current
Front Desk Agent
Crowne Plaza Portland Downtown
06.2024 - Current
Collections Agent II
DRIVEWAY FINANCE CORPORATION
06.2023 - 10.2024
High School Diploma -
Sierra Vista High School