Open To Work
Amy Manchester
Willcox
Summary
Detail-oriented banking professional with extensive experience in supervising teller operations and implementing process improvements. Recognized for exceptional customer service and ability to mentor teams, driving an increase in transaction efficiency and client satisfaction.
Overview
2
2
Certification
23
23
years of professional experience
Work History
Lead Bank Teller
PNC Bank
Willcox, AZ
04.2023 - Current
- Supervised daily operations of teller line, ensuring compliance with banking regulations and policies.
- Mentored team members on customer service best practices to enhance client satisfaction and engagement.
- Implemented process improvements to increase transaction efficiency and reduce wait times for customers.
- Conducted training sessions for new tellers, promoting adherence to operational standards and accuracy in cash handling.
- Managed cash inventory, performing regular audits and reconciling discrepancies to maintain financial integrity.
- Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
- Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions during peak periods while maintaining composure under pressure.
Food Service Manager
Clements' Marketplace
Portsmouth, RI
09.2003 - 01.2023
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Developed staff training programs to enhance food preparation and service quality.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Implemented cost-saving initiatives that improved overall profitability of food service operations.
- Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
- Led a team of 30+ employees, fostering a culture of excellence in customer service.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Implemented cost-saving measures in areas such as labor management, portion control, and energy usage to maximize profit margins.
- Improved team morale and reduced turnover by developing comprehensive training program for new hires.
Education
High School Diploma -
Tiverton High Schoo;
TivertonSkills
- Branch operations
- Team leadership
- Professionalism and ethics
- Staff training and development
- Cash handling expertise
- Goal setting and achievement
- Time management proficiency
- Stress management techniques
- Positive attitude
- Customer service
- Attention to detail
- Punctual and reliable
- Goal oriented
- Trustworthy and honest
- Team collaboration and leadership
- Relationship building
- Customer relationship management
- Team development
- Policy adherence
- Quality control
- Security procedures
Certification
HR Analytic Certificate
Business Law Certificate
Timeline
Lead Bank Teller
PNC Bank
04.2023 - Current
Food Service Manager
Clements' Marketplace
09.2003 - 01.2023
High School Diploma -
Tiverton High Schoo;
Work Preference
Desired Job Title
Lead Bank TellerFood Service ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Willcox, AZ
Open to relocation: No
Important To Me
Healthcare benefitsWork-life balanceCareer advancementWork from home optionPaid time off401k matchCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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