Dawn Watson
Hendersonville,NC
Summary
Successful human resource candidate with expertise in talent acquisition, training and new employee orientations. Adept at building and maintaining positive relationships with employees and management through coaching, performance management and succession planning. Strong organizational skills and committed to adhering to all Federal laws and regulations.
Overview
12
12
years of professional experience
Work History
Client Success Associate
Sterling/First Advantage
05.2022 - Current
- Enhance client satisfaction by promptly addressing concerns and providing tailored solutions.
- Ensure clients are in compliance with all state and federal hiring laws (FCRA,DOT modalities)
- Respond to individual client support issues via phone, email and chat.
- Drive customer loyalty by consistently exceeding expectations and providing unparalleled support throughout the entire client lifecycle.
Real Estate Agent
Independent Contractor
12.2020 - 01.2022
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
General Manager
Sur La Table
02.2013 - 08.2020
- Developed new training materials in regards to new products.
- Onboarded new hires, including execution of background checks and operational excellence.
- Assisted with all performance evaluations and individual succession planning.
- Conducted hiring events.
- Increased store sales year over year by analyzing weekly reports/metrics to better understand customer behaviors and adjusted business priorities to affect those behaviors.
Education
Bachelor of Science - Business Administration
Winthrop University
Rock Hill, SC06-1990
Skills
- Client/Candidate onboarding
- CRM software proficiency
- Client Relations
- Problem-solving abilities
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- Proficient in HRIS (Ultipro,Taleo)
- Inter-department collaboration
- Training and mentoring
- Problem/Issue Resolution
Timeline
Client Success Associate
Sterling/First Advantage
05.2022 - Current
Real Estate Agent
Independent Contractor
12.2020 - 01.2022
General Manager
Sur La Table
02.2013 - 08.2020
Bachelor of Science - Business Administration
Winthrop University
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