Lilit Hayrapetyan

Managing daily reports
Analyzing and identifying issues with lender accounts
Responding to lender inquiries and requests
Reviewing account updates
Working with our account managers to understand the needs of the team
Working on expanding business opportunities.
Identifying optimization opportunities

• Act as the primary contact for lenders and financial partners, offering timely support and fostering long-term relationships
• Address and resolve client inquiries, escalating complex issues as needed
• Develop expertise in the loan origination platform and educate clients on best practices

• Managed client relationships by understanding needs and delivering solutions
• Oversaw daily operations, including order processing and issue resolution
• Developed sales strategies using KPI data and technology to build pipelines and manage prospects
• Conducted cold calls, created proposals, and delivered presentations to close sales

• Leveraged KPI data to enhance sales and account management strategies
• Implemented sales plans to achieve objectives for account acquisition and revenue growth
• Utilized technology for pipeline management and reporting
• Conducted cold calls, created proposals, and resolved customer complaints

• Led initiatives to generate and engage business partners for growth
• Identified and developed partnership opportunities
• Conducted online demos to introduce products and generate interest

• Developed and implemented sales strategies and directed efforts to attract new clients
• Analyzed market needs and profitability, and resolved customer complaints
• Trained the sales team on building long-term, productive relationships

• Achieved sales targets and grew business with existing clients
• Developed and maintained business partnerships, and managed account cash flow
• Identified new leads and stayed updated on market trends