Dawn Whitcomb
Summary
Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Reliable and honest Custodian skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Collaborative Custodian with solid experience monitoring and facilitating production and retail processes. Skilled in leading and mentoring team members to achieve sales goals. Commended for delivering customer satisfaction, retention and loyalty. Dedicated Dollar Tree and Dollar General professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
School Custodian
Ephrata Area School District
04.2019 - 03.2022
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Reduced maintenance costs by routinely inspecting and maintaining cleaning equipment for optimal performance.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Contributed to school safety by promptly addressing and resolving potential hazards in hallways, stairwells, and entryways.
I Worked in Produce Department
Weis Markets Inc
08.2015 - 01.2018
- Enhanced customer satisfaction by providing exceptional product quality and freshness.
- Streamlined department processes for increased efficiency and productivity.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Fostered a positive work environment, leading to high employee morale and retention.
- Assisted customers with produce questions.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Trimmed, washed and bundled produce.
- Priced produce to achieve margin and sales goals.
Assistant Retail Store Manager
Dollar General Store
01.2015 - 05.2015
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
Assistant Store Manager
Dollar Tree
01.2009 - 12.2010
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
High School Diploma -
Governor Mifflin Senior High School
Shillington, PA06.1986
Skills
- Waste Management
- Punctuality
- Groundskeeping
- Basic Repairs
- Building inspection
- Cleaning Expertise
- Sanitation Techniques
- Chemical Handling
- Snow Removal
- Responsible and Dependable
- Cleaning and sanitizing
- Hazardous Chemicals Handling
Hockey, Bingo, Ladies Auxiliary
I love to watch all Hockey. I'm a proud fan of Penguins and some other teams I also got involved in a Fantasy Hockey Team.
Bingo is one of my favorite things to do to relax and have a good time with my friends when I'm not working with the Ladies Auxiliary on our weekly Bingo events and planing other fun events for the public.
Timeline
School Custodian
Ephrata Area School District
04.2019 - 03.2022
I Worked in Produce Department
Weis Markets Inc
08.2015 - 01.2018
Assistant Retail Store Manager
Dollar General Store
01.2015 - 05.2015
Assistant Store Manager
Dollar Tree
01.2009 - 12.2010
High School Diploma -
Governor Mifflin Senior High School