Dawn White
Oroville,CA
Summary
Health and Life Insurance Agent. Excelled in client service, boosting customer satisfaction through in-depth product knowledge and negotiation tactics. Achieved significant sales growth by mastering customer follow-up and needs assessment, demonstrating a commitment to excellence and team development. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health and Life Insurance Agent
Bankers Life Insurance
Chico, CA
08.2024 - 09.2024
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Always Keeping a professional attitude and ethics.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Promoted products and services using upselling and other sales strategies.
Dog Breeder and Sales
Self Employed
Oroville, CA
02.2019 - 05.2024
- Increased breed awareness and drove demand for puppies through showcasing dogs in competitions, expos, and local events.
- Enhanced client trust by offering lifetime support for adopted dogs, including advice on training, behavior issues, healthcare decisions.
- Collaborated with fellow breeders to share best practices and continually improve the overall quality of the breed.
- Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
- Developed strong relationships with clients through attentive communication and follow-up support.
- Established a strong reputation for quality dogs through maintaining high breeding standards.
- Fed, groomed and watered English Bulldogs animals.
- Kept records of animal health, medical treatment and injections and growth progress.
- Aided insemination processes by inserting artificial equipment and biological samples to produce desired young.
Hostess and Server
Waffle Shop
Oroville
07.2018 - 02.2019
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
In Home Support
IHSS
Oroville, CA
10.2013 - 03.2016
- Developed strong rapport with clients and their families, fostering trust-based relationships that encouraged open communication about concerns or needs.
- Provided respite services for family caregivers, allowing them the opportunity to rest and recharge while maintaining confidence in their loved one''s wellbeing.
- Enhanced client independence by providing personalized support and assistance in daily living activities.
- Assisted clients in managing medication schedules, ensuring timely administration and proper dosage for optimal health outcomes.
- Performed light housekeeping duties to maintain a clean living space that contributed to overall client health and wellbeing.
- Improved client''s quality of life with compassionate care, attentive listening, and effective communication.
- Supported clients'' physical well-being through assistance with mobility exercises, transfers, and ambulation techniques.
- Delivered exceptional personal care services to clients by attending to hygiene needs such as bathing, grooming, and toileting in a respectful manner.
- Transported clients safely to various appointments or community events using adaptive equipment when necessary for accessibility purposes.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
Partial Associates - Registered Nurse
Blue Mountain Fommynity College
Hermiston, ORGED -
Blue Mountain Community College
Hermiston, OR2009
Skills
- Life Insurance Sales
- Insurance Practices
- Customer follow-up
- HIPAA Compliance
- Health insurance
- Needs Assessment
- In-depth product knowledge
- Building Relationships
- Client Service
- Negotiation Tactics
- Team training and development
- Continuing education
- Health Insurance Sales
- Call Center Customer Service
- Client Prospecting
Certification
California Licensed Health and Life Isurance Agent
Additional Information
I am aspiring to be a Registered Nurse. I am looking to get my foot in the door at a hospital and work as I finish my education in Associates of Science. I will eventually be in the Registered Nurse program at Butte College. I am passionate about helping people and my morals are something I take pride in.
Timeline
Health and Life Insurance Agent
Bankers Life Insurance
08.2024 - 09.2024
Dog Breeder and Sales
Self Employed
02.2019 - 05.2024
Hostess and Server
Waffle Shop
07.2018 - 02.2019
In Home Support
IHSS
10.2013 - 03.2016
Partial Associates - Registered Nurse
Blue Mountain Fommynity College
GED -
Blue Mountain Community College