Dawn Willingham

Robertsdale,AL

Summary

Dynamic sales professional with a proven track record at Wal-Mart, excelling in customer service and inventory control. Recognized for exceeding sales goals through effective upselling and building strong customer relationships. Adept at streamlining operations and fostering teamwork, ensuring a positive shopping experience while maintaining high standards of organization and efficiency.

Overview

years of professional experience

Certification

Work History

Sales Associate /Buyer, Tailored Clothing

Sams Bait and Taclke

Orange Beach, AL

03.2012 - 07.2025

Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained organized sales floor, ensuring products were well-stocked and displayed effectively.
Processed transactions accurately using point-of-sale system for efficient checkout experiences.
Collaborated with team members to achieve daily sales goals and improve customer service.
Engaged in visual merchandising efforts to create appealing product displays and promotions.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Receiving Manager / Bakery/Deli Manager /Frozen Food Manager

Wal - Mart

Gulf Shores, AL

09.1994 - 08.2010

Streamlined receiving processes, enhancing efficiency and accuracy in inventory management.
Trained and mentored staff on best practices for receiving operations and safety protocols.
Implemented inventory control systems, reducing discrepancies and improving tracking accuracy.
Coordinated with suppliers to ensure timely deliveries and resolve discrepancies in shipments.
Established quality control measures for incoming goods, ensuring compliance with company standards.
Managed scheduling of receiving activities, optimizing resource allocation across teams.
Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Managed shipping and receiving team, overseeing training, schedules and work assignments.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Streamlined receiving processes by implementing efficient inventory management systems.
Gathered and processed merchandise returns.
Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
Reduced product damage by establishing thorough inspection procedures during the receiving process.
Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
Optimized layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Monitored food preparation, production, and plating for quality control.
Set and oversaw weekly and special event menu plans.
Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
Streamlined order processing for faster turnaround times and increased sales volume.
Oversaw quality control processes to ensure products met safety standards and adhered to company guidelines.

Education

No Degree - Medical Billing / Coding

Ultimate Medical Academy

Clearwater, FL

High School Diploma -

Chichester High School

Boothwyn, Pa

Skills

Customer service
Teamwork and collaboration
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Inventory control
Inventory tracking

POS system operation
Store opening and closing
Sales strategies
Upselling
Retail store operations
Exceeds sales goals
Friendly and outgoing
Merchandising

Accomplishments

Received multiple awards for sales and employee of the month ect.