DAWN WINGATE
Beaumont,TX
Summary
Dedicated, soft spoken,smart,proficient learner.always looking to learn more on my job.professional with co workers or customers,
Overview
12
12
years of professional experience
Work History
Company Truck Driver
Heniff Transportation SystemsLLC
12.2018 - 02.2023
- Conformed to all DOT rules and regulations.
- Performed daily vehicle inspections before and after trips.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Researched and adhered to planned highly efficient routes to optimize schedules.
- Conducted efficient cargo transfers to maintain route schedules.
Company Driver
McKenzie Tank Lines
02.2013 - 12.2018
- Maintained impeccable driving record and history of zero incidents.
- Conformed to all DOT rules and regulations.
- Performed daily vehicle inspections before and after trips.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Conducted efficient cargo transfers to maintain route schedules.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Transported items to and from company site with focus on safety and efficiency.
Customer Service Representative
Alorica/West
01.2011 - 01.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Central Senior High School
Beaumont, TX06.1989
Skills
- Map Reading
- Daily Logs
- Passenger Safety
- Accurate Trip Logs
- DOT Standards
- New Employee Mentoring
- Daily Vehicle Inspections
- Customer Relations
- Order Fulfillment
- Active Listening
- Lotus Notes
- Time Management
- Problem-Solving Ability
- Understanding Customer Needs
- Customer Service
Timeline
Company Truck Driver
Heniff Transportation SystemsLLC
12.2018 - 02.2023
Company Driver
McKenzie Tank Lines
02.2013 - 12.2018
Customer Service Representative
Alorica/West
01.2011 - 01.2013
High School Diploma -
Central Senior High School