Dawn Wood
Augusta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Morley Companies
Saginaw, MI
12.2021 - Current
- Utilized multiple screens to provide assistance during vehicle issues
- Collaborate with customers and dealerships to ensure satisfaction
- Consistently awarded highest ratings in customer service surveys
- Answered customer inquiries with thorough product information
- Addressed customer issues swiftly to achieve satisfaction.
- Collected and analyzed customer feedback from surveys
Sales Associate
iShade iBrowz Beautie Bar
Augusta, GA
01.2021 - Current
- Responsible for ordering inventory, pigments, retail products, and entering them into the salon's software program
- First point of contact with clients, scheduling their appointments and up selling products and services
- Having advanced training in permanent makeup, cosmetology, and Tina Davies product I'm able to give the clients the best knowledge and therefore it always leads to a product sell, referrals and repeat clients
Hairstylist and Group Leader
Sport clips
12.2015 - 03.2020
- My responsibilities included training other stylist the values, principles, and hair cutting system of the company
- Ordering products, and entering them into the salon's software, capturing customers information, scheduling stylist shifts, sending in payroll hours, and styling hair in a fast-paced environment, while maintaining the goals the company set for me as well
- I taught classes on ethnic hair cutting and styling, product knowledge, and how to turn just a haircut into retailing products, a scalp massage, brow trim, explanation of how the client can keep that same look that the stylist just gave him
- Therefore, the stylist can make more than just her base pay, and able to hit all goals expected of them
- I always won prizes for retailing, awards for excellent customer service, and meeting or exceeding all goals required of me
Education
COSMETOLOGY -
CARVER CAREER CENTER
06.1991
Skills
- Proficient Task Coordination
- High-Volume Workload Management
- Detail-Oriented Approach
- Commitment to Customer Satisfaction
- Salon Management Software
- Administrative Operations Proficiency
Certification
- CPR Certification
- Cosmetology License
Timeline
Customer Service Representative
Morley Companies
12.2021 - Current
Sales Associate
iShade iBrowz Beautie Bar
01.2021 - Current
Hairstylist and Group Leader
Sport clips
12.2015 - 03.2020
COSMETOLOGY -
CARVER CAREER CENTER