Dawn Young
Angier,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
Work History
Patient Coordinator
Brush And Floss Orthodontics And Pediatrics
08.2021 - Current
- Explained upcoming treatment, instructions, and other facts to patients.
- Worked with patients to schedule appointments.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and clinical staff by closely reviewing dental charts and maintaining high levels of communication.
- Verified insurance and educated patients and parents on benefits and limitations.
- Prepared and finalized patient treatment contracts.
- Partnered with other healthcare professionals to create and implement individualized care plans for patients.
Patient Service Specialist
Select Physical Therapy&NovaCare Physical Therapy
05.2006 - 08.2021
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Verified insurance eligibility and coverage for patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
High School Diploma -
Montgomery Blair High School
Silver Spring, MDSkills
- Electronic Records Management
- Resource Management
- Payment Collection
- Program Oversight
- Patient Care Coordination
- Articulate Communication
- HIPAA Compliance
- Filing and Recordkeeping
- New Hire Training
- Insurance Verification
- Customer Service
- Scheduling
Timeline
Patient Coordinator
Brush And Floss Orthodontics And Pediatrics
08.2021 - Current
Patient Service Specialist
Select Physical Therapy&NovaCare Physical Therapy
05.2006 - 08.2021
High School Diploma -
Montgomery Blair High School
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