Dawn Young
Waukegan,IL
Summary
Dedicated customer service professional with a proven track record in enhancing guest experiences and resolving complaints efficiently. Skilled in training staff and maintaining operational excellence to ensure high satisfaction levels and repeat business.
Overview
26
26
years of professional experience
Work History
Restaurant Captain
Fullmoon Restaurant
Great Lakes, Illinois
09.2024 - 11.2025
- Enhanced dining experiences by providing personalized recommendations to guests.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored inventory levels and assisted in ordering supplies.
- Trained new team members on service standards and restaurant policies.
- Monitored inventory levels and assisted in ordering supplies as needed.
- Handled reservation requests from customers via phone or online booking services.
- Utilized point of sale system to submit orders, separate checks and process payments.
- Greeted guests at the entrance of the restaurant.
- Delivered exceptional dining experiences to guests.
Front Office Manager
Howard Johnson's Enterprises
Waukegan, Illinois
06.2023 - 09.2024
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Handled guest inquiries and resolved issues promptly and efficiently.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Coordinated check-in and check-out procedures for guests.
- Managed daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports, and updating databases.
- Implemented operational policies to enhance service quality at the front desk.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Administrative Assistant
LTD Labor Solutions
Lincolnshire, IL
10.2021 - 05.2021
- Entered data into worksheets to ensure accuracy and organization.
- Requesting and following up with vendors on Certificates of Insurance
- Creating and maintaining Vendor Master record.
- Requested and followed up with vendors on Certificates of Insurance to ensure compliance and mitigate risk
- Created and maintained Vendor Master record to streamline vendor management and improve accuracy.
- Prepared brochures for attachment to vendor quote sheets to enhance presentation and support sales efforts.
- Training new employees
- Packaging and sending out samples to vendors via FedEx.
- Provided support to coworkers on various projects to enhance efficiency.
- Archiving product files at end of year.
- Trained new employees on company procedures and best practices.
Shipping Manager/Product Development
Eleni's New York
Waukegan, IL
11.2019 - 01.2021
- Responsible for shipping direct orders which included monitoring order history from start to finish to assure timely delivery by adhering to proper packing techniques and shipping practices. Diligently updated inventory records and compiled daily reports.
- Monitored order history from start to finish to assure timely delivery by adhering to proper packing techniques and shipping practices for direct orders. Diligently updated inventory records and compiled daily reports.
- Managed orders independently to mitigate revenue loss during the pandemic, ensuring continuous operations and customer satisfaction.
- Contributed to product development.
Account Manager
Horizon Window Fashions
Waukegan, IL
10.2004 - 07.2019
- Managed multiple executive accounts, ensuring client satisfaction and retention.
- Cultivated and maintained strong relationships with major clients including Budget Blinds, JC Penney, and Decorating Den to enhance client loyalty.
- Facilitated training for traveling sales representatives.
- Developed the training manual for customer service new-hires. Knowledge of company policies and procedures.
- Tracked lost and/or damaged shipments and processed credits accordingly.
- Supported dealers with online orders.
- Handled credit card transactions efficiently
Account Management/Customer Service Representative
American Fluorescent
Waukegan, IL
07.1999 - 10.2004
- Managed major accounts such as: Nationwide American Hotel, Menards, Home Depot, and Grainger.
- Executed daily operations for high volume of quotes, order entry, and general office duties based on pricing discount forecasts.
- Executed product sales strategies to drive revenue growth.
- Filed and maintained freight claims, ensuring timely resolution and accurate documentation.
- Filed and maintained freight claims.
- Provided sales and customer service support to sales representatives, facilitating effective client interactions and service delivery.
Education
Zion Benton Township
Zion, IL01-1996
Skills
- Customer Record Management System
- Point of Sale Systems
- Restaurant Management Software
- Project Management
- Problem solving
- Guest relations management
- Team Coordination
- Service Quality Assurance
- Positive mindset
- Continuous learning
- Operational Efficiency
Timeline
Restaurant Captain
Fullmoon Restaurant
09.2024 - 11.2025
Front Office Manager
Howard Johnson's Enterprises
06.2023 - 09.2024
Administrative Assistant
LTD Labor Solutions
10.2021 - 05.2021
Shipping Manager/Product Development
Eleni's New York
11.2019 - 01.2021
Account Manager
Horizon Window Fashions
10.2004 - 07.2019
Account Management/Customer Service Representative
American Fluorescent
07.1999 - 10.2004
Zion Benton Township