Dawn Youngs
Kansas City
Summary
Dynamic Venue Operations Manager with a proven track record at Music Theater Heritage, excelling in strategic planning and collaborative team leadership. Spearheaded process improvements that enhanced client service and operational capacity, driving revenue growth. Renowned for analytical problem-solving and fostering strong client relationships in the arts and events industries.
Overview
9
9
years of professional experience
Work History
Venue Operations Manager
Music Theater Heritage
06.2021 - Current
- Supervise operations staff for this three performance venue, two bar performing arts complex.
- Spearheaded process improvements utilizing project management applications to improve client service and operational capacity.
- Manage all sales and client relationships for the Hosted Events department at MTH, responsible for budgetary goals equal to one quarter of the organization's annual revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies developed in collaboration with the Managing Director, increasing revenue, and effectively targeting new markets.
- Previous title at MTH: Patron Service Manager
Adjunct Lecturer | Theater
Benedictine College - Atchison KS
08.2019 - 06.2021
- Taught Theater classes in Speech & Debate, Voice for the Actor, Movement, Introduction to Theater, and Theater Management.
- Promoted critical thinking through thought-provoking classroom discussions and debate sessions.
- Directed department production of Tempest, collaborating with student designers and performers for completion of senior thesis projects.
- Mentored and advised students to explore career pathways and amplify knowledge, skills and strengths.
Business Coordinator
Hitched Planning & Floral
12.2016 - 06.2021
- Served as primary client contact from inquiry through end of the event process.
- Delivered exceptional customer service by promptly addressing concerns, maintaining strong relationships with clients.
- Produced all client contracts and managed accounts payable.
Business Manager
Kansas City Actors Theater
06.2017 - 08.2019
- Oversaw financial and administrative operations, maintaining accurate records and ensuring compliance with industry regulations.
- Drafted monthly reports and documents for board and other stakeholders and attended board meeting to illuminate financial details.
- Processed Equity contracts, designer contracts, royalties agreements, and obtained appropriate insurance verification and authorization for services.
- Managed Front of House services, planned gala events, including annual fundraiser,
Patron Services Manager
Creede Repertory Theater
04.2016 - 10.2016
- Managed a team of Patron Service Associates for this summer repertory theater season, coordinated staffing and volunteers for six show two venue production company at 10,000 ft in the Rocky Mountains.
- Managed ticketing software for sales and performances.
- Provided excellent customer service while providing a fun and collaborative work environment for the Creede Rep summer staff.
Education
Master of Arts - Acting And Directing
University of Missouri, Kansas City
Kansas City, MO06-2002
Bachelor of Arts - Performing Arts
American University
Washington06-1996
Skills
- Analytical problem-solving
- Collaborative team leadership
- Operations management
- Excellent customer service
- Strategic planning
- Clear communication
Timeline
Venue Operations Manager
Music Theater Heritage
06.2021 - Current
Adjunct Lecturer | Theater
Benedictine College - Atchison KS
08.2019 - 06.2021
Business Manager
Kansas City Actors Theater
06.2017 - 08.2019
Business Coordinator
Hitched Planning & Floral
12.2016 - 06.2021
Patron Services Manager
Creede Repertory Theater
04.2016 - 10.2016
Master of Arts - Acting And Directing
University of Missouri, Kansas City
Bachelor of Arts - Performing Arts
American University
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