Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Dawn A. Cousins

Tomball,TX

Summary

Dynamic professional with a proven track record at Right Now Mortgage, excelling in appointment scheduling and strategic communication. Skilled in CRM software and lead generation, I foster strong relationships that drive customer engagement and maximize opportunities. Recognized for enhancing outreach efforts and training new team members to achieve success.

Overview

7
7
years of professional experience

Work History

Appointment Setter

Right Now Mortgage
Houston, Texas
03.2022 - 03.2023
  • Built and sustained relationships through strategic phone conversations with potential customers.
  • Optimized schedules using software applications to track progress and maintain client records.
  • Rescheduled no-shows and cancellations to maximize appointment opportunities.
  • Fielded emails, calls, and face-to-face inquiries regarding appointments.
  • Maintained composure in challenging customer situations.
  • Documented all appointment-setting activities accurately.
  • Scheduled appointments according to customer availability and needs.
  • Investigated leads to enhance outreach efforts.
  • Trained new team members on effective appointment-setting techniques.

Salesperson

Money Merchant/ Direct Tv Sales
Houston, Texas
02.2016 - 01.2019
  • Engaged customers to promote services and products effectively.
  • Maintained accurate records of customer interactions and sales activities.
  • Resolved customer inquiries and issues promptly and professionally.
  • Utilized CRM software to track leads and manage client relationships.
  • Developed key customer relationships to increase sales.
  • Resolved customer complaints promptly and efficiently.
  • Educated customers about products and services offered by the company.
  • Advised customers on the latest product features and benefits.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Provided personalized service to build relationships with customers.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Developed and implemented strategies to meet sales quotas.
  • Generated new business opportunities through cold calling campaigns.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Negotiated deals and handled complaints or objections.
  • Prepared and delivered appropriate presentations on products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Produced sales documents, finalized deals and filed records.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Education

Bachelor of Arts - Liberal Arts

Unv of Houston Downtown
05-2022

Skills

  • Appointment scheduling
  • CRM software
  • Lead generation
  • Customer outreach
  • Strategic communication
  • Relationship building

Affiliations

  • love swimming pickball and walking

Accomplishments

  • Top sales for the month 1998

References

References available upon request.

Timeline

Appointment Setter

Right Now Mortgage
03.2022 - 03.2023

Salesperson

Money Merchant/ Direct Tv Sales
02.2016 - 01.2019

Bachelor of Arts - Liberal Arts

Unv of Houston Downtown

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