Rashelle Shepard
Lakeland,FL
Summary
Dynamic Producing Branch Manager at Guild Mortgage, LLC, adept at driving loan production through innovative marketing strategies and strong client relationships. Expert in compliance and risk management, with a proven track record in staff development and customer satisfaction. Recognized for exceptional decision-making and a people-oriented approach in the financial services industry.
Overview
23
23
years of professional experience
Work History
Producing Branch Manager
Guild Mortgage, LLC (Inlanta Mortgage)
09.2017 - Current
- Ensured compliance with all federal, state, and local regulations governing mortgage lending activities within the branch.
- Navigated complex financial situations with borrowers by offering tailored solutions that met their unique needs.
- Implemented risk management protocols to minimize potential losses from credit exposure or fraud incidents.
- Increased loan production by implementing targeted marketing strategies and cultivating strong relationships with clients.
- Expanded market share by developing partnerships with real estate agents, builders, and other key stakeholders in the community.
- Provided ongoing coaching and mentoring to team members for professional development and career advancement opportunities.
- Maintained high levels of customer satisfaction through proactive communication and efficient problem resolution.
- Maintained friendly and professional customer interactions.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Evaluated and negotiated contracts to procure favorable financial terms.
Education
High School Diploma -
South Montgomery Jr-Sr High School
New Market, IN05-1992
Skills
- Staff training and development
- Innovation and creativity
- Industry expertise
- Excellent work ethic
- Customer service
- Team player
- Customer relationships
- Decision-making
- Friendly
- Approachable
- Verbal/written communication
- Banking
- Coaching and mentoring
- Loan documentation
- Sales professional
- Financial services
- Loans
- Financial advising
- Deductive reasoning
- Information security
- Federal regulations
- FHA loan process background
- Knowledge of equifax application engine
- Reliable
- People-oriented
- Strong interpersonal skills
Timeline
Producing Branch Manager
Guild Mortgage, LLC (Inlanta Mortgage)
09.2017 - Current
High School Diploma -
South Montgomery Jr-Sr High School
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