James Rhodes
Albuquerque
Summary
Dynamic and results-driven professional with extensive experience at PrimeLending, excelling in operations management and staff training. Proven track record in enhancing loan approval processes and delivering tailored solutions, fostering strong client relationships, and ensuring compliance. Adept at driving innovation while maintaining high customer satisfaction levels throughout the lending journey.
Overview
15
15
years of professional experience
Work History
Producing Branch Manager
PrimeLending
01.2018 - 10.2025
- Assisted in managing daily branch operations, ensuring smooth workflow and customer satisfaction.
- Learned to utilize branch management software for tracking transactions and inventory.
- Supported team in maintaining compliance with company policies and regulatory requirements.
- Engaged with customers to address inquiries and provide information on products/services.
Loan Officer
BOKF
11.2017 - 01.2018
- Evaluated client financial information to determine loan eligibility and risk assessment.
- Developed tailored loan solutions based on individual client needs and market conditions.
- Facilitated communication between clients, underwriters, and real estate agents to streamline processes.
- Mentored junior loan officers on compliance regulations and best practices in mortgage lending.
Loan Officer
PrimeLending
02.2016 - 10.2017
- Implemented process improvements that enhanced operational efficiency within the loan approval workflow.
- Analyzed market trends to advise clients on optimal financing options for their specific circumstances.
- Conducted regular training sessions to improve team performance and knowledge in lending products.
- Established strong relationships with clients, ensuring high levels of satisfaction throughout the loan process.
Loan Officer
BOKF
04.2011 - 01.2016
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
Education
No Degree - Business Administration
University of New Mexico
Albuquerque, NMSkills
- Staff training and development
- Operations management
- Innovation and creativity
- Sales management
Timeline
Producing Branch Manager
PrimeLending
01.2018 - 10.2025
Loan Officer
BOKF
11.2017 - 01.2018
Loan Officer
PrimeLending
02.2016 - 10.2017
Loan Officer
BOKF
04.2011 - 01.2016
No Degree - Business Administration
University of New Mexico
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