Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Dawna L. Ryan

Blackstone,Massachusetts

Summary

Dedicated customer service professional known for delivering exceptional service and enhancing customer satisfaction. Demonstrates strong interpersonal skills, effectively addressing concerns and fostering positive relationships. Proven ability to drive positive outcomes through proactive problem-solving and a commitment to continuous improvement. Future goals include leveraging expertise to contribute to organizational success in a dynamic work environment.

Overview

32
32
years of professional experience

Work History

DUNKIN DONUTS
GREENVILLE, RI
09.2024 - 12.2024
  • Greets and serves guests while providing excellent customer service
  • Anticipates and understands guest needs and strives to exceed expectations
  • Operates coffee, sandwich, and other equipment
  • POS transactions include entering orders and collecting payment with accuracy

Personal Care Assistant

QUALITY HOMEMAKERS
PLAINFIELD, CT
04.2024 - 11.2024
  • Provides hands on assistance and support to clients wishing to stay in their homes
  • Assistance with dressing, bathing, and toileting, as well as medication reminders, housework assistance, meal preparation, and transportation as needed
  • Helped clients get in and out of beds and wheelchairs.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.

Scheduling Manager

GENESIS HEALTHCARE
MILFORD, MA
01.2021 - 11.2023
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Created and distributed employee work schedules in accordance with labor laws.
  • Monitored employee absences and tardiness to ensure adequate coverage for shifts.
  • Evaluated current scheduling processes for opportunities for improvement.
  • Process all payroll in accordance with policies and procedures, weekly.
  • Ensured compliance with all applicable federal, state, and local labor regulations.

Warehouse Supervisor

STAPLES
PUTNAM, CT
09.1992 - 11.2020
  • Developed and implemented safety policies and procedures for the warehouse team.
  • Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
  • Established and maintained good relations with customers, vendors, and transport companies.
  • Developed plans for reorganizing storage areas as necessary based on product volume changes.
  • Supervised loading and unloading of materials from incoming trucks.
  • Analyzed data from reports generated by Warehouse Management System software.
  • Managed daily cycle counts to maintain accurate inventory levels at all times.
  • Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.

Education

Supervisor Certificate -

Quinebaug Community College
Danielson, CT
01.2012

High School Diploma -

Harvard H. Ellis R.V.T.S
Danielson, CT
01.1989

Skills

  • Microsoft Office Proficiency
  • Relationship Building
  • Strong Verbal Skills
  • Analytical Problem-Solving
  • Data Organization
  • Customer Interaction
  • Privacy Protection Skills

Activities

  • Board of Finance & Community Outlay Committee for the Town of Blackstone.
  • Religious Education Teacher for 4 years teaching 3rd graders.
  • Co-leader of Girl Scout Troup 5055 for 2 years, organizer of cookie sales.
  • Brooklyn School PTO for 4 years, PTO secretary, in charge of fundraising.
  • Moosup Fire Department Women’s Auxiliary for 10 years, Secretary for 8 years.
  • Staples Team Relay for Life for 4 years, Team Captain for 2 years.

Timeline

DUNKIN DONUTS
09.2024 - 12.2024

Personal Care Assistant

QUALITY HOMEMAKERS
04.2024 - 11.2024

Scheduling Manager

GENESIS HEALTHCARE
01.2021 - 11.2023

Warehouse Supervisor

STAPLES
09.1992 - 11.2020

Supervisor Certificate -

Quinebaug Community College

High School Diploma -

Harvard H. Ellis R.V.T.S

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Dawna L. Ryan