Dawna Martz
Akron,OH
Summary
Professional with experience in inventory management and compliance monitoring, contributing to the development of standard operating procedures for ICQA processes. Demonstrated ability to ensure warehouse operations adhere to safety regulations and quality standards while investigating discrepancies between physical counts and computer-generated reports. Proven skills in cash handling and customer service, maintaining accurate records of transactions and fostering client relationships through effective communication. Strong attention to detail and time management capabilities support efficient order picking and data entry tasks.
Overview
6
6
years of professional experience
Work History
ICQA Warehouse Associate
Amazon
Canton, Ohio
09.2024 - Current
- Assisted with the development of standard operating procedures for ICQA processes.
- Monitored warehouse operations to ensure compliance with safety regulations and quality standards.
- Investigated discrepancies between physical count versus computer generated reports and records.
Teller
Chase J.P. Morgan
Cuyahoga Falls, Ohio
05.2022 - 08.2024
- Balanced cash drawers on a daily basis.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Explained account information to customers in detail as needed.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Processed wire transfers for customers both domestically and internationally.
- Maintained accurate records of all transactions and customer interactions.
- Maintained confidentiality of all customer records and information according to company policies.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Built and maintained client relationships through quality, personalized interactions.
Arrangements Specialist
Regency Pet Services
Akron, Ohio
02.2019 - 04.2022
- Generated reports to track performance metrics of team members.
- Performed quality assurance testing on newly developed software applications.
- Provided technical support for users experiencing difficulties with software applications.
- Analyzed customer needs and recommended appropriate products or services.
- Coordinated with other departments to ensure efficient workflow processes.
- Reviewed documents for accuracy prior to submission or publication.
- Identified needs of customers promptly and efficiently.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
Skills
- Inventory management
- Quality assurance
- Data analysis
- Compliance monitoring
- Warehouse safety
- Customer service
- Team collaboration
- Record keeping
- Attention to detail
- Effective communication
- Time management
- Order picking
- Barcode scanning
- Cycle counting
- Storage organization
- Labeling accuracy
- Data entry
- Basic mathematics
Timeline
ICQA Warehouse Associate
Amazon
09.2024 - Current
Teller
Chase J.P. Morgan
05.2022 - 08.2024
Arrangements Specialist
Regency Pet Services
02.2019 - 04.2022