Summary
Overview
Work History
Education
Skills
Timeline
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Dawna Nichols

Saint Albans,WV

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

27
27
years of professional experience

Work History

Associate Banker ME

Chase
10.1997 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Social Work

WV State College
Institute
12.1995

Skills

  • Branch operations
  • Teller Support
  • Customer Service
  • Cash Management
  • Educating clients
  • Customer Service-Oriented
  • Cash Handling
  • Products and Services Knowledge

Timeline

Associate Banker ME

Chase
10.1997 - Current

Bachelor of Science - Social Work

WV State College
Dawna Nichols