Dawna Nichols
Saint Albans,WV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Associate Banker ME
Chase
10.1997 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Social Work
WV State College
Institute12.1995
Skills
- Branch operations
- Teller Support
- Customer Service
- Cash Management
- Educating clients
- Customer Service-Oriented
- Cash Handling
- Products and Services Knowledge
Timeline
Associate Banker ME
Chase
10.1997 - Current
Bachelor of Science - Social Work
WV State College