Dawna Prosise
Self
Laughlin,NV
13
years of professional experience
Customer-focused Administrative professional with more than 10 years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers’ needs. Adapt well to new environments, easily understand training material and the use of recourses necessary to deliver exceptional customer service. Take pride in delivering quality work, maintain responsibility to the job at hand with dedication and reliability to those I work with by understanding my job expectations and meeting those standards. Eager to take on new challenges and meet deadlines and timeframes. Seeking to transition to a rewarding Public Service Specialist role with the Nevada Department of Motor Vehicles.
Work History
Life Coach
8 Years 7 Months- Help clients build life management and coping skills to handle daily needs and specific stressors to increase quality of life
- Effective ability to upsell clients based on specific client needs
- Performed sales marketing to potential clients via social media
- Organizes client files and maintained strong rapport
- Communicates with clients to review contract, answer any questions and learn about their unique scenarios and how to troubleshoot
Customer Service Representative Finance
4 Years 9 Months- Responded to customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted in maintaining confidential customer records and documentation for accuracy and compliance purposes.
- Reviewed and verified documents, Collected fees, and processed transactions.
- Reconciled accounts.
- Executed daily accounting and balancing of city revenue from public sources and internal departments.
Tax Technician
1 Year 5 Months- Worked efficiently with Fast-paced, high volume work load
- Stayed current in knowledge on ever changing tax laws, regulations, and procedures
- Received awards for Exemplary Customer service skills and positive customer feedback
- Exceeded expectations by meeting multiple conflicting deadlines of account resolution
- Provided supportive link between external customers and internal operations
- Demonstrated knowledge of company's mission, purpose, goals, and ability successfully achieve them
- Professionally negotiated and dealt with taxpayers in confrontational situations
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Resolved more than 45 complex account issues per day in timely manner
Casino Cage Cashier
1 Year 2 Months- Quickly and accurately counted drawers at start and end of each shift
- Paid out vouchers and checks using least amount of bills and coins possible
- Educated customers on promotions to enhance sales
- Provided excellent customer service to employer by keeping aware of policy changes and incorporating those changes
- Supported guest satisfaction and loyalty through prompt customer service and timely pay-outs
- Daily balancing of over $500,000 with accounts receivable and accounts payable
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency, and security
Office Manager-Customer Service Agent
2 Years- Determined special interests and referred to sales and promotional programs
- Handled and processed customer purchases
- Offered assistance in product selection
- Provided sales and customer service support to customers regarding special offers; suggestive selling related merchandise, promoting products based on customer needs
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
- Offered advice and assistance to customers, paying attention to special needs and wants
Education
High School Diploma
Life Coach Certifation - Life Coaching
Skills
Adept conflict resolution skills
Accountable
Resource utilization
Goal oriented
Hard working
Optimistic
Customer service
Information review and Verification
Timeline
Customer Service Representative Finance
City of Bullhead City
10.2021 - 07.2026Read More
Life Coach
Self
01.2018 - CurrentRead More
Tax Technician
State Of California Franchise Tax Board
03.2017 - 08.2018Read More
Casino Cage Cashier
Laughlin River Lodge
03.2015 - 05.2016Read More
Office Manager-Customer Service Agent
Wright's Carpet Restoration
03.2013 - 03.2015Read More
Life Purpose Institute
Life Coach Certifation from Life Coaching
Read More
Elwood J. Keema High School
High School Diploma
Read More