Dawn Burns
Belleville,IL
Summary
Compassionate and dedicated professional with excellent communication skills and clinical proficiency. Demonstrated commitment to Planned Parenthood's mission and values. Skilled in providing compassionate care to diverse populations. Strong customer service orientation and a track record of delivering high-quality care. Organized, analytical, and proficient in interpersonal communication.
Overview
3
3
years of professional experience
Work History
Assisant Health Center Manager
Planned Parenthood PPGR
Fairview Heights, IL
10.2023 - Current
- I successfully prepared for and passed a CLIA (Clinical Laboratory Improvement Amendments) inspection, demonstrating my commitment to maintaining the highest quality and compliance standards in the laboratory.
- Monitored inventory levels of medical supplies and equipment used in daily operations of the health center; placed orders when necessary.
- Certified in EPIC Trainer.
- Communicated with patients with compassion while keeping medical information private.
- Trained end users in system functionality, workflows, and best practices, ensuring seamless adoption and compliance.
Collaborated with cross-functional teams to develop and deliver training materials. - Performed audits of medical charts using established criteria and protocols.
- Monitored implementation of corrective action plans following completion of audits.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
Health Care Assistant II
Plan Parenthood PPGR
Fairview Heights, IL
04.2022 - 10.2023
- Support the delivery of comprehensive sexual and reproductive healthcare, including clinical abortion care.
- Demonstrate appropriate service behaviors and interactions with patients, and colleagues.
- Contribute to an inclusive workplace culture by working collaboratively as a valuable care team member.
- Resolve conflicts and perform service recovery as needed.
- Perform administrative duties, such as answering phones, making appointments, and completing health network records and forms.
- Conducted patient medical and social history intakes, and provided education as directed.
- Provide counseling for nonjudgmental pregnancy options, and make referrals based on patient choice.
Education
EMT-B
Southwestern Illinois College
Belleville, ILSkills
- Healthcare Administration
- Quality improvement
- Health information systems
- Patient relations
- Clinical operations
- Critical thinking
- Strong attention to detail
- Team mentoring
- Excellent interpersonal skills
- Respect and care for diverse populations
Timeline
Assisant Health Center Manager
Planned Parenthood PPGR
10.2023 - Current
Health Care Assistant II
Plan Parenthood PPGR
04.2022 - 10.2023
EMT-B
Southwestern Illinois College
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