Dawndee Quintana
Las Cruces,NM
Summary
Catering supervisor managment with extensive experience in staff training and team collaboration, focused on enhancing service quality and operational efficiency. Proven track record in maintaining compliance with health and safety standards while delivering exceptional customer service. Skills in software applications and adept at managing time effectively in fast-paced environments. Committed to continuous learning and adapting to new challenges to drive positive outcomes. Bilingual proudly offering many years of community interaction, building business opportunities and partnerships. Professional Managing with people of all different personalities and cultures. Offering exemplary team player, leadership, and critical thinking talents.
Overview
1
1
Language
16
16
years of professional experience
Work History
Catering Supervisor
Sodexo Services
Las Cruces, New Mexico
06.2022 - Current
- Supervised daily catering staff activities, optimizing shift scheduling and task assignments for efficiency.
- Organized and oversaw banquet setup, service breakdown, and equipment storage.
- Trained and mentored team members on service standards, enhancing overall service quality.
- Implemented health and safety protocols during food preparation to ensure compliance.
- Monitored inventory levels of food items to maintain adequate supplies.
- Cleaned and sanitized kitchen equipment, utensils, and workstations for safety.
- Fostered a positive atmosphere among employees, encouraging collaboration and boosting team morale.
- Clarified objectives to trainees during training sessions. to trainees for skill development.
General Manager
Legacy Infinity
Las Cruces, New Mexico
03.2014 - 05.2021
- Managed staff recruitment, training, and performance evaluations across departments.
- Fostered strong client relationships through effective communication and service excellence.
- Coordinated cross-departmental projects to enhance collaboration and operational efficiency.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
Lead Cashier
Questa Supermarket
Questa, New Mexico
01.2011 - 01.2014
- Supervised daily cash register operations and ensured accurate transactions.
- Trained new cashiers on customer service protocols and register procedures.
- Maintained clean and organized checkout areas to enhance customer experience.
- Monitored inventory levels at the register and communicated needs to suppliers.
- Greeted customers and provided excellent customer service.
Education
High School Diploma -
Centennial High School
San Luis, CO01-1995
Skills
- Food safety practices
- Staff supervision
- Staff management
- Scheduling staff
- Inventory control
- Customer service
- Client relationship management
- Team collaboration
- Effective communication
- Attention to detail
- Multitasking ability
- Flexibility
- Conflict resolution
- Relationship management
Languages
Spanish
Professional
Timeline
Catering Supervisor
Sodexo Services
06.2022 - Current
General Manager
Legacy Infinity
03.2014 - 05.2021
Lead Cashier
Questa Supermarket
01.2011 - 01.2014
High School Diploma -
Centennial High School