Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawne Cercena

Omaha,NE

Summary

Dependable professional with strong attention to detail and exceptional customer service skills. Experienced in cash handling and order processing, committed to delivering positive customer experiences.

Overview

14
14
years of professional experience

Work History

Teleservices Representative

Physicians Mutual
07.2025 - Current
  • Answer phone calls from life insurance customers, transfer to other departments as needed.

Order Processing

Omaha Steaks
11.2011 - 12.2025
  • Processing check orders, fax orders, use AS400 system, 10 key

Cashier/ Person In Charge

Family Fare
03.2014 - 02.2025
  • Cash handling, customer service, overseeing employees, ensuring rules are followed, auditing drawers, revo experience, counting money.

Customer Service projects at home

Working Solutions
08.2023 - 03.2024

Education

HealthCare Administration

South University Online
Savannah, GA

Skills

  • Dependable and responsible
  • Basic math
  • Time management
  • Research
  • Clerical support
  • Microsoft Word
  • Friendly, positive attitude
  • Attention to detail
  • Active listening

Timeline

Teleservices Representative

Physicians Mutual
07.2025 - Current

Customer Service projects at home

Working Solutions
08.2023 - 03.2024

Cashier/ Person In Charge

Family Fare
03.2014 - 02.2025

Order Processing

Omaha Steaks
11.2011 - 12.2025

HealthCare Administration

South University Online
Dawne Cercena