Dawne Digioia
Restaurant Manager
Boca Raton,FL
Summary
Hospitality Profile Team Leadership Operations Management Marketing Skills Extremely motivated, conscientious and seasoned hospitality professional with demonstrated success managing daily operations with over 25 years experience in high volume hospitality establishments. Excellent capacity to oversee relationship building, drive business to increase revenue through repeat business. Creative and attentive as a leader and administrator with a solid team ethic. Outstanding customer service orientation; adept at honing in on customer needs by developing an understanding consumer insights and team operations. Demonstrated ability to lead, motivate and mentor. Core competencies include: Innovative Leadership & Team Building Diplomatic Problem Solver Staffing & Training Front & Back-of-House Operations Marketing, Advertising & Networking Guest Service Excellence Professional Experience
Overview
36
36
years of professional experience
Work History
Restaurant Manager
ACTS Retirement-Life Community
Boca Raton, FL
05.2015 - Current
- Adhered to all health department regulations regarding food storage and preparation.
- Explained goals and expectations required of trainees.
- Oversaw food preparation, production and presentation according to quality standards.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Updated computer systems with new pricing and daily food specials.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted staff by serving food and beverages or bussing tables.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Optimized profits by controlling food, beverage and labor costs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Guest Service Associate/ Key Manager
BONEFISH GRILL
Boca Raton, FL
01.2013 - 01.2015
- Leveraged expertise in the hospitality industry to provide professional friendly and engaging service resulting in a 33% revenue increase during my tenure
- Key areas of responsibility included: Memorized restaurant’s menu and wine stock to properly promote food and wine pairing
- Assisted front of house staff to provide patrons with excellent dining experience
- Optimized seating to ensure equitable distribution of diners for servers and optimal experience to customers
- Multi tasked all responsibilities throughout the restaurant
- A can do attitude for efficiency profitability and optimal customer experience.
Hostess/Floor Manager
ASIA
Boca
01.2011 - 01.2013
- Multi tasked to efficiently support all staff including but not limited to finalizing financial transactions
- Efficiently paired table settings to required service standards
- Trouble shot orders with kitchen staff, promptly replaced customer orders to ensure customer satisfaction
- Effectively managed high-volume evenings through constant support of staff and kitchen while maintaining the highest standard of service thereby allowing a higher turn over rate while maintaining customer satisfaction.
General Manager
NICK & MAGGIES
New Hyde Park, NY
01.1988 - 01.2000
- Interviewed, selected, trained and supervised staff
- Ensured continued success by promptly recognizing and awarding top performers resulting in boosting morale and productivity
- Developed, managed and implemented business plans to increase profitability and customer satisfaction
- Prepared and efficiently executed new menu implementations
- Oversaw and managed payroll, timekeeping and related paperwork
- Promoted business through participation in community events
- Implemented creative marketing to support staff in up-selling, meeting and often surpassing revenue targets.
Education
Calhoun HS Merrick NY
Tel
(561) 305-9275
Volunteer Experience
- Educational Dinner Auctions
- No Kid Hungry
- Humane Society
- Habitat for Humanity
Affiliations
I enjoy the beach, painting ,cooking and time with family and friends
Timeline
Restaurant Manager
ACTS Retirement-Life Community
05.2015 - Current
Guest Service Associate/ Key Manager
BONEFISH GRILL
01.2013 - 01.2015
Hostess/Floor Manager
ASIA
01.2011 - 01.2013
General Manager
NICK & MAGGIES
01.1988 - 01.2000
Calhoun HS Merrick NY