Dawne Harris
Kansas City
Summary
Detail-oriented Move Coordinator with expertise in managing end-to-end relocation processes. Exceptional in logistical planning and communication, consistently delivering on-time services and high client satisfaction. Proven ability to collaborate effectively with diverse teams, significantly reducing move-related stress through meticulous preparation and execution.
Dynamic Team Leader with extensive experience in supervising and training high-performing teams. Proven strengths in training, conflict resolution, and effective communication have consistently resulted in improved team performance and enhanced workflow efficiency. Passionate about fostering a collaborative environment that drives success and achieves organizational goals.
Overview
19
19
years of professional experience
Work History
International Move Coordinator
Schumacher Cargo Logistics
Gardena
01.2022 - Current
- Addresses customer inquiries promptly regarding order status.
- Facilitates smooth shipments through telephone and email communication with global offices.
- Manages monitoring of in-transit shipments for potential problems.
- Tracks and traces all shipments in order to maintain current status information.
- Verify delivery schedules while managing various logistical tasks.
- Ensure all moving costs were managed effectively, keeping within allocated budget.
- Deliver extensive assistance during the entire relocation process from time of booking through to follow-up.
- Share specific country requirements with clients so they can understand the process and what is required.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identify needs of customers promptly and efficiently.
- Exceed customer satisfaction by finding creative solutions to problems.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Utilize advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Complete day-to-day duties accurately and efficiently.
- Prioritize and organize tasks to efficiently accomplish service goals.
- Utilize various software and tools to streamline processes and optimize performance.
International Team Lead
Johnson Storage & Moving
Centennial
03.2017 - 01.2022
- Managed remote teams effectively, using virtual communication tools to maintain engagement and productivity.
- Collaborated with other departments to ensure smooth operations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Ensured that deadlines were met by setting realistic goals.
- Facilitated effective communication and training sessions.
- Checked completed work for consistency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work assignments and prioritized tasks.
- Ensured compliance with company policies and regulations.
- Developed strategies to increase productivity and efficiency of the team.
- Promoted a culture of collaboration within the team.
- Implemented new processes and procedures as needed.
- Provided guidance, coaching, and feedback to team members.
- Motivated team members to consistently achieve or exceed performance expectations.
Customs Entry Specialist
UniGroup Inc
Fenton
01.2015 - 03.2017
- Conducted research on tariff classifications, origin of goods, export control requirements, and other trade-related matters.
- Prepared, checked, and filed documentation with department.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Cleared goods through customs and verified delivery to client destinations.
- Processed and completed invoicing processes for timely and accurate billing of imports.
- Coordinated logistics for pickup and delivery of freight and containers to customers.
- Calculated exchange rates to monitor proper conversion of items.
- Coordinated communication between internal departments regarding necessary documents for customs clearance purposes.
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Monitored shipments and obtained clearance from customs and other agencies.
International Move Manager
UniGroup Inc
Fenton
02.2008 - 12.2014
- Communicated with global offices by telephone and email to facilitate smooth shipments.
- Monitored progress of shipments during transit and kept track of any delays or problems encountered along the way.
- Produced, organized and submitted export paperwork to meet all applicable resolutions.
- Managed work requests, new orders and pricing changes while coordinating logistics to verify delivery dates.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
Senior Accounts Payable Analyst / Team Lead
UniGroup Inc
Fenton
07.2006 - 01.2008
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Resolved invoice discrepancies by contacting vendors or internal departments as needed.
- Performed reconciliations of balance sheet accounts associated with Accounts Payable activity.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Reviewed 1099 forms for accuracy prior to submission to IRS each year.
- Provided excellent customer service when responding to requests from internal customers.
- Prepared and updated vendor files, tax documents and insurance information.
- Ensured that all payments were made according to generally accepted accounting principles.
Education
High School Diploma -
Montgomery County R-2
Montgomery City, MO05-1987
Skills
- Shipment tracking
- Logistics coordination & move coordination
- Problem solving / Conflict resolution
- Documentation preparation
- Order management
- Training facilitation
- Decision-making
- Workflow coordination
- Schedule coordination
- Customer relations
- Analytical skills
- Self motivation
- Reliability
- Price quoting
- Critical thinking
- Teamwork and collaboration
- Time management
- Customs compliance
Timeline
International Move Coordinator
Schumacher Cargo Logistics
01.2022 - Current
International Team Lead
Johnson Storage & Moving
03.2017 - 01.2022
Customs Entry Specialist
UniGroup Inc
01.2015 - 03.2017
International Move Manager
UniGroup Inc
02.2008 - 12.2014
Senior Accounts Payable Analyst / Team Lead
UniGroup Inc
07.2006 - 01.2008
High School Diploma -
Montgomery County R-2
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