Dawnell Bain
Dallas
Summary
Self-motivated professional with a strong work ethic and proven ability to enhance customer satisfaction. Experienced in customer service and administrative support, adept at managing tasks efficiently in fast-paced environments. Seeking a long-term position that values communication and offers growth opportunities.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sub-Contractor
Delivery driver
Fort Worth
05.2023 - Current
- Managed routes using GPS technology to optimize delivery efficiency.
- Communicated with customers regarding delivery status and schedule changes.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Handled paperwork related to deliveries, including receipts and invoices.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Associate
Planet Fitness
Granbury
01.2023 - 05.2023
- Customer service
- CLEANING
- Maintained cleanliness and organization of gym equipment and facilities.
- Processed member registrations and updated accounts using software systems.
- Resolved member complaints and concerns in a timely manner.
- Conducted orientations for new members to explain gym policies and equipment use.
- Promoted membership specials and programs to potential customers effectively.
- Kept work area neat, clean, and well-stocked at all times.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Server/Bartender
Silver Saddle Saloon
Granbury
01.2023 - 05.2023
- Bartender
- Server
- Managed inventory of supplies to ensure availability during busy hours.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Provided exceptional customer service in a fast-paced environment.
Server/Host/Bartender
MI FAMILIA MEXICAN RESTAURANT
Granbury
05.2021 - 11.2022
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of menu items, specials, and beverages for guest inquiries.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Processed customer orders accurately using point-of-sale systems.
- Managed dining area cleanliness and organization throughout service shifts.
- Provided excellent customer service in a fast-paced restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Balanced cash drawers at the end of each shift.
- Ensured compliance with health and safety regulations within the restaurant.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Checked identification for guests who appeared under age 21.
Administrative Assistant/Receptionist
The Oaks of Granbury
Granbury
05.2020 - 03.2021
- Door screener
- Taking temps of visitors/vendors
- Word
- Excel
- Document shredding
- Switchboard
- Elderly/Resident relations
- Residents' Family connections
- Appointment setting
- Made travel arrangements for Residents
- Maximized smooth office operations by Thinking ahead
- Carried out receptionist duties such as answering phones and directing calls
- Completed clerical tasks including filing, faxing, scheduling and placing orders
- Disseminated inquiries to appropriate departments
- Assisted with data entry
- Arranged meetings for Residents, nurses, upper management, etc
- Provided support for Residents, their family members, all staff
- Communicated with residents, families, and vendors to ensure smooth interactions.
- Managed scheduling and appointments for staff and residents effectively.
- Coordinated daily administrative tasks to support overall office operations.
- Handled incoming correspondence, directing inquiries to appropriate personnel promptly.
- Monitored supply inventory, placing orders as needed to maintain adequate levels.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Greeted visitors and provided general information about the company.
Front Desk Agent
Holiday Inn Express and Suites
Granbury
11.2019 - 05.2020
- Data entry
- Reservation making/handling
- Cash/card handling
- Filing
- Customer service
- Phones
- Light cleaning duties
- Food prep
- Problem solving
- E- mailing
- Faxing
- Night audit procedures
- Addressed guest inquiries and resolved issues promptly to ensure satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Monitored security cameras in lobby area as needed.
- Coordinated with housekeeping to ensure timely room readiness for guests.
- Provided information about hotel amenities and local attractions to enhance guest experience.
Residential custodian
Self-employed
County
02.2017 - 08.2018
- Initial estimates
- Negotiations
- General cleaning
- Bookkeeping
- Customer service
- Errands-grocery shopping, prescription pickup, etc
- Pet-sitting
- Organizing
- Filing
- Collaborated with clients to understand specific cleaning requirements and preferences.
- Developed cleaning schedules to optimize time management and efficiency.
- Ensured proper inventory management of cleaning supplies and equipment usage.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintained accountability for building keys, master keys and access cards.
File Clerk
Pecan Valley MHMR
Weatherford
05.2016 - 08.2016
- Yearly temp work reorganizing current and archived patient counseling and medication files.
- Organized and maintained confidential client files according to established protocols.
- Prepared labels for new files and folders as needed.
- Performed data entry tasks related to filing activities.
- Retrieved requested files from archives or other offsite locations.
Home Health Aide
Girling Health Care Inc
Fort Worth
02.2016 - 06.2016
- Clean residents', home, light cooking, companionship, rides to dr appts, grocery shopping, other errands, simple chores around the house, etc
- Assisted clients with daily living activities and personal care.
- Provided companionship and emotional support to enhance client well-being.
- Maintained clean and well-organized environment for client happiness and safety.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Prepared meals and snacks according to prescribed diets.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
Data entry/ ppw processing
Lipsky & Associates
Weatherford
04.2005 - 06.2007
- Data entry
- Calling clients
- Postage machine
- Filing
- Faxing
- Emailing
- Sales
- Credit card payment processing
- Customer service
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Server
Frenki's Capriccios
Azle
10.2003 - 04.2005
- Server of Italian food.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
G.E.D. - some college in Paralegal
Las Vegas College
Las Vegas, NVSkills
- Cash Handling
- Cleaning Experience
- Front Desk
- Guest Services
- Night Audit
- Legal Research
- Laundry
- Clerical Experience
- Personal Assistant Experience
- Multi-line Phone Systems
- Cashiering
- Serving
- Restaurant experience
- Pet Sitting
- Animal Care
- POS
- Host/Hostess
- Legal Drafting
- Payroll
- Busser
- Writing Skills
- Data Entry
- Custodial Experience
- Bartending
- Medical Records
- Office Management
- Upselling
- Microsoft Outlook
- Time Management
- Food Preparation
- Sales
- Home care
- Negotiation
- Retail sales
- Cash register
- Customer service
- Google Docs
- Driving
- Cooking
- Research
- Bookkeeping
Certification
- TABC Certified 2026-2028
- Food Handler Certification 2026-2028
- CPR Certification
Assessments
- Administrative assistant/receptionist, Proficient
- Management & leadership skills: Impact & influence, Proficient
- Customer service, Proficient
- Work motivation, Proficient
- Administrative support professional fit, Proficient
- Work style: Reliability, Proficient
- Food service: Customer situations, Proficient
- Retail customer service, Proficient
- Cleaner fit, Proficient
- Delivery driver, Proficient
- Warehouse safety, Proficient
- Customer focus & orientation, Proficient
- Food service: Customer situations, Proficient
Timeline
Sub-Contractor
Delivery driver
05.2023 - Current
Customer Service Associate
Planet Fitness
01.2023 - 05.2023
Server/Bartender
Silver Saddle Saloon
01.2023 - 05.2023
Server/Host/Bartender
MI FAMILIA MEXICAN RESTAURANT
05.2021 - 11.2022
Administrative Assistant/Receptionist
The Oaks of Granbury
05.2020 - 03.2021
Front Desk Agent
Holiday Inn Express and Suites
11.2019 - 05.2020
Residential custodian
Self-employed
02.2017 - 08.2018
File Clerk
Pecan Valley MHMR
05.2016 - 08.2016
Home Health Aide
Girling Health Care Inc
02.2016 - 06.2016
Data entry/ ppw processing
Lipsky & Associates
04.2005 - 06.2007
Server
Frenki's Capriccios
10.2003 - 04.2005
G.E.D. - some college in Paralegal
Las Vegas College