Dawne R. Bradford
Chino,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Forward-thinking Manager equipped to handle large-scale delivery planning and execution. Hands-on approach. Trains, mentors and motivates staff for maximum performance.
Overview
16
16
years of professional experience
Work History
Treasury Management Operations Delivery
City National Bank
Los Angeles, CA
12.2020 - 12.2023
- Supported efforts around determining future state operating model and all subsequent projects
- Formed strategic partnerships with Technology & Innovation (TI), Robotic Process Automation(RPA) and Center of Excellence(COE) teams to find opportunities for straight through processing
- End-to-end delivery of Salesforce Onboarding Solution
- Managed development of WalkMe Automation Digital Adoption Platform
- Clear understanding of cross-functional impacts of business requirements to configuration, process, workflow and reporting
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
- Performed and/or coordinated testing; worked with business and technical teams on all defect remediation to support 3500+ colleague base
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Designed and maintained financial models to identify and measure risks.
Treasury Management Service Manager
City National Bank
Los Angeles, CA
03.2008 - 12.2020
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Implemented ticket tracking system and worked with team to customize system for improved tracking and logging of work issues.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtown and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Supervised direct report staff in management and training of less-skilled staff on standards, efficiency and conflict resolution for best-in-class customer service.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Oversaw hiring and training of new Client Service, Implementation Support and Operations staff to improve efficiency of department and cultivate productive work atmosphere.
- Managed efficient teams of up to 48 employees.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Bachelor of Science - Business Administration And Management
Henderson State University
Arkadelphia, AR12.1979
Skills
- Cash Management Product Expertise
- Regulatory Compliance Understanding
- Risk Management Strategies
- Internal Controls Development
- Detailed Documentation and Recordkeeping
- Seasoned problem solving, analytical and decision making
- Excellent verbal and written communications
- Development Management
- Proficient in use of network and PC based software
Additional Information
Certified SAFe Product Owner/Product Manager
Classes:
SalesForce Data Cloud (CDP) - WalkMe University
SAFe Product Owner / Product Manager Training - Scrum Alliance Webinar: How to Prioritize a Backlog
Unpack the Power of Shared Understanding (RMC Team) - Aha! & ADO trainings
Collaboration and Facilitation: Optimizing Engagement
Timeline
Treasury Management Operations Delivery
City National Bank
12.2020 - 12.2023
Treasury Management Service Manager
City National Bank
03.2008 - 12.2020
Bachelor of Science - Business Administration And Management
Henderson State University