DAWNESHIA ELLERBE
Riverdale,GA
Summary
Dynamic operations management professional with a proven track record of enhancing team productivity and efficiency at Daifuku Elite Line Services through strategic planning and effective resource management. Expertise in inventory control and staff management has led to streamlined processes and increased customer satisfaction, while fostering cross-functional collaborations to consistently exceed departmental goals. A dedicated warehouse team member, proficient in operating equipment and prioritizing tasks, thrives in fast-paced environments to meet ambitious targets. Committed to upholding OSHA standards and safety guidelines, recognized for reliability and adaptability, with a strong ability to learn and implement new skills that drive team success and contribute to organizational growth.
Overview
31
31
years of professional experience
Work History
ELS Manual Encoder
Daifuku Elite Line Services
04.2024 - Current
- Delivered customer service and guidance to traveling public while managing passenger baggage.
- Scans the bar code(s) of oversized baggage.
- Encoded baggage by scanning or keying in destination information to ensure accurate handling in bag room.
- Collects and distributes tubs for usage in proper baggage handling procedures.
- May complete computer entries and paperwork appropriate for tasks performed, if applicable.
- Completed safety training as assigned, ensuring compliance with company safety standards.
- Compliance with all ELS safety programs, policies and procedures.
- Assisted with various tasks as directed by management to support operations.
Sales Associate
Duty Free Americas Inc.
08.2022 - 02.2023
- maintained stocked, organized displays aligned with merchandising standards.
- Resolved customer questions on pricing, product availability, and travel documentation.
- Coordinated with team members to support smooth floor operations.
- Trained new associates on service standards, sales procedures, and store policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Advised customers on duty-free merchandise, promotions, and purchase limits.
Warehouse Associate
Walmart
09.2017 - 01.2024
- Improved warehouse efficiency by streamlining inventory management processes.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Reduced order processing time through effective organization and prioritization of tasks.
- Reduced product damage by properly handling and storing materials.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Improved customer satisfaction through timely shipment of orders with proper packaging and labeling.
- Collaborated with team members to meet daily targets and complete tasks efficiently.
Stocking Supervisor
Ross Dress For Less
06.2015 - 09.2017
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff.
- Improved customer satisfaction through timely responses to inquiries and effective resolution of concerns.
- Developed staff skills with targeted training programs, enhancing performance and creating career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Nurse Tech 1 and 2 - CNA
Emory University Hospital
07.1995 - 03.2015
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Making sure patients vital signs were taken Responsible for helping patients with ADLs, such as bathing, grooming, toileting, eating, and moving.
- Transported patients into beds, wheelchairs, and exam tables when they required assistance, ensuring proper repositioning for comfort and bed sore prevention.
- Recorded patients' blood pressure, pulse, and temperature measurements, then communicated findings to a supervisor for assessment.
Manager
Mid South Cleaning Services
01.1998 - 10.2001
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs by implementing process improvements and effective resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated cross-functional collaborations, completing key projects and strengthening relationships among team members.
- Oversaw 3 cleaning accounts, handling a total of 3 million dollars for a federal government contract.
Education
Nursing Certification - CNA - Nursing Assistance
Georgia Medical Institute
Atlanta, GA07-1994
Nursing
Georgia College And State University
Milledgeville, GA04-1991
High School Diploma - undefined
Northside High School
Warner Robins, GA06-1990
Skills
- Baggage Handling
- Shipping and receiving operations
- Logistics Coordination
- Inventory Management
- Customer Service
- Process Improvement
- Operations Management
- Safety Compliance
- Storage Organization
- Staff Management
- Shipment palletization
- Inventory Management
Accomplishments
- Supervised team of 5 staff members.
- Won a corporate award.
- Collaborated with team of 10 in the development of special projects for Walmart.
Timeline
ELS Manual Encoder
Daifuku Elite Line Services
04.2024 - Current
Sales Associate
Duty Free Americas Inc.
08.2022 - 02.2023
Warehouse Associate
Walmart
09.2017 - 01.2024
Stocking Supervisor
Ross Dress For Less
06.2015 - 09.2017
Manager
Mid South Cleaning Services
01.1998 - 10.2001
Nurse Tech 1 and 2 - CNA
Emory University Hospital
07.1995 - 03.2015
High School Diploma - undefined
Northside High School
Nursing
Georgia College And State University
Nursing Certification - CNA - Nursing Assistance
Georgia Medical Institute