DAWNETTA YOUNG
Houston
Summary
Dedicated Medical Assistant with over 10 years of experience in administration support, customer service, and healthcare coordination. Expertise in managing multiple tasks to optimize office operations and enhance patient care. Seeking a role in a fast-paced environment that prioritizes patient support.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Healthcare Aide
BENEFICENT HEALTHCARE
01.2014 - Current
- Assisted patients with transitioning between beds, wheelchairs, and automobiles, ensuring safe mobility and adherence to patient care standards and HIPAA regulations.
- Built strong, trusting rapport with clients to enhance care and assistance, showcasing effective communication and customer service skills.
- Prepared and cleaned meals according to specific dietary needs, ensuring proper nutrition and supporting daily living activities for patients.
Front/Back Office Medical Assistant
PEARSALL PEDIATRICS
04.2023 - 04.2025
- Answered incoming calls promptly and professionally, managing 80-120 calls daily to deliver high-quality customer service.
- Prepared and administered injections to patients, ensuring proper documentation, safety protocols, and compliance with BLS and CPR standards.
- Maintained a safe and healthy work environment by establishing and following OSHA standards and procedures, resulting in an 85% reduction in incidents.
Front Desk Rep.
AFC URGENT CARE
08.2022 - 06.2023
- Answered calls and assisted patients in finding available times, confirming, canceling, and rescheduling visits to ensure seamless patient experience.
- Scheduled patient appointments and coordinated patient care using EMR systems, enhancing front/back office operations.
- Processed insurance verifications, benefits, claims, and patient notifications, ensuring accuracy and adherence to HIPAA standards.
- Maintained the confidentiality of patients' information and adhered to OSHA guidelines.
Education
HIGH SCHOOL DIPLOMA - undefined
Booker T Washington High
Houston, TXSome College -
Houston Community College
Houston, TXNRCMA - undefined
The College of Healthcare Profession
Houston, TXSkills
- Front/Back office
- HIPAA/OSHA Certified
- Scheduling/Data Entry
- Medical Terminology
- PEDS
- EMR Systems
- Patient Scheduling
- Insurance Verification
- Communication Skills
- Patient History
- Inbound/outbound calls
- Remote
- Customer Service
- Medical Assistant
- Patient Care
- Microsoft Office (Outlook, Word, Excel)
Certification
- NRCMA
- BLS
- CPR
Timeline
Front/Back Office Medical Assistant
PEARSALL PEDIATRICS
04.2023 - 04.2025
Front Desk Rep.
AFC URGENT CARE
08.2022 - 06.2023
Healthcare Aide
BENEFICENT HEALTHCARE
01.2014 - Current
NRCMA - undefined
The College of Healthcare Profession
HIGH SCHOOL DIPLOMA - undefined
Booker T Washington High
Some College -
Houston Community College