Dawn Ford
Mesquite,TX
Summary
Results-driven professional with comprehensive background in appliance consultation and customer support. Proven track record of improving customer experiences and effectively addressing client concerns. Known for strong team collaboration and adaptability to evolving situations. Skilled in product knowledge and troubleshooting.
Overview
8
8
years of professional experience
Work History
Appliance Specialist
Conn's Homeplus
02.2024 - 10.2024
- Management, supervisor and sales leadership
- Financing and Credit Improvement
- Data entry
- Planogramming and space design
- Full-time, 45-60 hr/week. Commission pay and store bonus
Sales Associate
Conn's Homeplus
08.2023 - 01.2024
- Retail sales of appliances, furniture, and electronics
- Call center, advertising and marketing
- Financing and Credit improvement
- Full-time, 45-55 hr/week. Commission pay
Photographer and Shift lead
JC Penney Portrait Studio
10.2022 - 10.2023
- Retail photography (no rights to portfolio)
- Creative design, data entry, cashier
- Customer service
- Full-time, 40-45 hr/week. Hourly pay plus commission
Key Holder LSA
Dollar General
09.2021 - 06.2022
- Management, cashier, customer service
- Product inventory, and distribution
- Financial documentation, management, and correction
- Full-time, 39-45 hr/week. Hourly pay
Sales Associate
Dollar General
02.2021 - 08.2021
- Cashier, Cleaning, Stocking and Organizing
- Part-time, 25-32 hr/week. Hourly pay
Service Team Member
University of Miami Otto G. Richter Library
08.2019 - 12.2020
- Work-study in the University of Miami
- Customer service, Data entry and inventory
- Part-time, 20-25 hr/week. Hourly pay
Service Team member
Braum's Ice Cream and Dairy Stores
06.2016 - 07.2019
- Fast food service, drive through, stocking and cleaning
- Part-time during High School, 15-30 hr/week. Hourly pay
Education
No Degree - Sociology
University of Miami
Coral Gables, FL05.2021
High School Diploma -
The Hockaday School
Dallas, Texas05.2019
Skills
- Bilingual - English and Spanish
- Management Experience
- Risk Mitigation
- Rapid Deficiency Adjustment
- Client Generation and Retention
- Process Improvement
- Data Analytics & Data Entry
- Digital Media Marketing
- Charisma & Innovative Thinking
- Advanced Computer Skill Set
- 90 WPM Typing Speed
Timeline
Appliance Specialist
Conn's Homeplus
02.2024 - 10.2024
Sales Associate
Conn's Homeplus
08.2023 - 01.2024
Photographer and Shift lead
JC Penney Portrait Studio
10.2022 - 10.2023
Key Holder LSA
Dollar General
09.2021 - 06.2022
Sales Associate
Dollar General
02.2021 - 08.2021
Service Team Member
University of Miami Otto G. Richter Library
08.2019 - 12.2020
Service Team member
Braum's Ice Cream and Dairy Stores
06.2016 - 07.2019
High School Diploma -
The Hockaday School
No Degree - Sociology
University of Miami
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