Mary Ann Eubanks
Summary
Adaptable professional known for high productivity and efficient task completion. Excels in customer service, problem-solving, and communication, leveraging these soft skills to enhance performance and deliver quality service in fast-paced environments.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Appliance Specialist
The Home Depot Inc
Houston, TX
01.2020 - Current
- Department coach
- Provided solutions to products and services
- Arranged delivery and installation appointments
- Assisted customers in purchasing appliances and services
- Managed inventory levels by conducting regular audits and restocking displays to enhance product visibility.
Planned sabbatical
Moved
Houston, TX
01.2019 - 01.2020
- Moved from California to Texas to be near parents and assist with retirement transition
Customer Service Representative
Chumash Casino Resort Enterprise
Santa Ynez, California
04.2001 - 01.2019
- Point of contact for guests and employees
- Onboarded and trained new hires
- Filed records and provided administrative support to directors
- Efficiently handled 200+ inbound calls from global clientele daily
- Managed confidential documents
- Scheduled room and dinner reservations
- Built customer relationships
Education
Psychology
Allan Hancock College
Santa Maria, California, CA 08.2016 - 12.2018
Skills
- Microsoft Office
- Workday
- Salesforce
- Minutes taking
- Progress tracking
- Bilingual (English/Tagalog)
- Correspondence management
- Team leadership
Groups
- InFocus Safety Team Member- The Home Depot (2023-2025): Monthly property inspection to ensure working order and employee safety guidance
- Member- Lompoc Filipino-American Club (1997-2018): Appointed secretary (1998-2000 & 2016-2018), corresponded with 100+ members, took minutes of the meetings, community volunteer
Timeline
Appliance Specialist
The Home Depot Inc
01.2020 - Current
Planned sabbatical
Moved
01.2019 - 01.2020
Psychology
Allan Hancock College
08.2016 - 12.2018
Customer Service Representative
Chumash Casino Resort Enterprise
04.2001 - 01.2019