Dawn Galusha
Colbert,WA
Summary
Adaptable and team-oriented Loan Servicing Specialist with extensive experience in booking and editing loans. Known for strong problem-solving skills and dedication to achieving optimal outcomes through effective collaboration and communication.
Overview
12
12
years of professional experience
Work History
Loan Servicing Specialist
Washington Trust Bank
Spokane, WA
07.2015 - Current
- Booking and editing of all HLD loan types
- Booking and editing Consumer HELOC loans, Titled Vehicle loans, Unsecured loans, CRC HEA Term Out loans, and renewals
- Reviewing Final Collateral documents for the Portfolio Mortgage loans, Investor Mortgage loans, and now CRC final docs
- Review the vesting, legal, monetary, and any Exhibits that are attached then work with internal employees, Investors, and Title Companies to correct any errors
- Among office duties, I mail out HLD notes and Final Docs to the investors, answer phones, work multiple email inboxes, and work and respond to Synapsys events
Priority Service Representative
Washington Trust Bank
Spokane, WA
10.2013 - 07.2015
- Delivered exceptional customer service, resolving inquiries and issues promptly.
- Processed transactions accurately using banking software and systems.
- Educated clients on bank products and services to enhance customer satisfaction.
Education
Associate of Science - Social Work
University of Phoenix
Online Skills
Ten - key proficient
Attention to detail
Excellent customer service
Work well under pressure
Team Oriented
Timeline
Loan Servicing Specialist
Washington Trust Bank
07.2015 - Current
Priority Service Representative
Washington Trust Bank
10.2013 - 07.2015
Associate of Science - Social Work
University of Phoenix