Erika Sikes
Bellbrook,OH
Summary
Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
11
11
years of professional experience
Work History
Loan Servicing Specialist
1st National Bank
Lebanon, OH
11.2022 - Current
- Delivered prompt, knowledgeable solutions to address customers' loan service issues
- Responded quickly to customer complaints and escalated issues when necessary
- Examined and verified information in loan application and closing documents
- Performed periodic audits of the loan portfolio to identify trends or potential risks
- Resolved customer inquiries regarding payment plans, interest rates, account balances, escrow accounts
- Monitored loans to verify adequate and current insurance coverage
Remote Assistant Underwriter
Fairway Independent Mortgage Corporation
Greenwood Village, CO
10.2020 - 08.2022
- Back up underwriter for a team of 9 full time underwriters
- Analyze conventional, FHA, bond, VA files for credit risk, completing them for CTC
- Frequently process simultaneous second liens with other companies.
- Requested additional information for applications and documents when necessary.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Communicated decisions regarding loan approval or denial in a timely manner to all parties involved in the transaction.
- Maintained compliance with company and regulatory policies.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Evaluated loans against portfolio and investor guidelines.
- Evaluated appraisals and property surveys to verify collateral value of properties securing loans.
- Provided detailed explanations of underwriting decisions both verbally and in writing when necessary.
- Calculated debt-to-income ratios and other relevant metrics to ensure compliance with regulatory guidelines.
- Determined loan eligibility and approved or rejected applications.
Junior Underwriter/Loan Processor
Pivot Lending Group
Littleton, CO
07.2017 - 04.2020
- Process files that are conventional, FHA, USDA, VA
- Underwrite conventional and portfolio loans
- Pre-underwrote files and make suggestions when borrowers files don’t qualify as submitted by loan officers.
- Analyzed loan terms and conditions, including repayment structure and interest rates
- Attended training sessions to stay informed about industry best practices and regulatory requirements
Remote Mortgage Loan Processor
Fairway Independent Mortgage Corporation
Greenwood Village, CO
06.2016 - 07.2017
- Process and manage files that are FHA, Conventional that commonly have bond programs and mortgage credit certificates affiliated with the files
- Frequently process simultaneous second liens with other companies
- Pre-underwrote files and make suggestions when borrowers files don’t qualify as submitted by loan officers.
Senior Mortgage Loan Processor
M2 Lending Solutions, LLC
Denver, CO
11.2015 - 06.2016
- Process files that are FHA, Conventional, and HARP
- Document internal processes and create job aids
- Train new pre-processors and loan officer assistants.
Director of Operations
Resolve Funding, LLC
Boulder, CO
10.2014 - 11.2015
- Responsible for financial management, loan processing, underwriting, closing and servicing operations of this private real estate lending company
- Designed business processes and related workflows, procedures, policies and management reporting
- Wrote the company’s first policies and procedures manual
- Assist with programming our loan software.
Licensed Mortgage Loan Processor
Urban Lending Solutions
Broomfield, CO
09.2012 - 07.2014
- Within two months of starting with company, consistently in the top 3 producers out of 64 processors for production volume with the HARP, FHA and conventional loans
- Licensed in Massachusetts, Kentucky, New York
- Met and exceeded 30 day turn-around time for 35 - 40 full document files.
Mortgage Loan Processor
Urban Lending Solutions
Broomfield, CO
09.2012 - 07.2013
- Within two months of starting with company, consistently in the top 3 producers out of 64 mortgage loan processors for production volume with the HARP program
- Proficient in 20+ systems used in the processing of mortgage loans.
- Conducted quality control reviews on closed loans for accuracy.
- Reviewed HUD-1 settlement statements prior to closings.
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
- Provided customer service by responding to inquiries regarding loan status.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts.
- Checked value of customer collateral to hold as loan security.
Education
High School Diploma -
Broomfield High School
Broomfield, COSkills
- Application Analysis
- Loan Processing Coordination
- Application Review
- Creditworthiness Determination
- Customer Relations
- Payment Schedule Computation
- Financial History Analysis
- Income Evaluation
- Complaint Handling
- Credit History Review
- Attention to Detail
- Property Evaluation
- Automated Underwriting System (AUS)
- Document Analysis
- Financial History Review
- Customer Service
- 10-Key Data Entry
- Regulatory Compliance
- Eligibility Determination
- Process Improvement
- Cash Handling
- Decision-Making
- Microsoft Office
Timeline
Loan Servicing Specialist
1st National Bank
11.2022 - Current
Remote Assistant Underwriter
Fairway Independent Mortgage Corporation
10.2020 - 08.2022
Junior Underwriter/Loan Processor
Pivot Lending Group
07.2017 - 04.2020
Remote Mortgage Loan Processor
Fairway Independent Mortgage Corporation
06.2016 - 07.2017
Senior Mortgage Loan Processor
M2 Lending Solutions, LLC
11.2015 - 06.2016
Director of Operations
Resolve Funding, LLC
10.2014 - 11.2015
Licensed Mortgage Loan Processor
Urban Lending Solutions
09.2012 - 07.2014
Mortgage Loan Processor
Urban Lending Solutions
09.2012 - 07.2013
High School Diploma -
Broomfield High School
Similar Profiles
ZANE NIEMANDZANE NIEMAND
Bank Teller at 1st National BankBank Teller at 1st National Bank
Nykole LeeNykole Lee
Corporate Relationship Officer at 1st National Bank of St. LuciaCorporate Relationship Officer at 1st National Bank of St. Lucia
DANELLE EDIEDANELLE EDIE
ASSITANT BRANCH MANAGER /LOAN OFFICER at WAFD BANKASSITANT BRANCH MANAGER /LOAN OFFICER at WAFD BANK