Gia Sabatini
Delhi,NY
Summary
Proactive and knowledgeable administrative professional experienced in loan processing. Demonstrates expertise in coordinating documents, correcting errors, and liaising with external parties to ensure smooth closings. Possesses a strong work ethic and effective communication skills. Committed to supporting organizational goals as a valuable member of a dynamic team.
Overview
19
19
years of professional experience
Work History
Loan Servicing Specialist
Amerifund Home Mortgage LLC
11.2020 - Current
- Responsible for creating & analyzing sensitive document and mortgage documents -communication with Title Companies, Attorneys and Customers
- Ensured that all documentation was properly completed prior to closing a loan file.
- Verified customer data, such as income and credit histories, to determine eligibility for loans.
- Analyzed financial statements to calculate monthly average deposits
- Entered relevant data into a computerized system for tracking purposes.
- Maintained organized files on all active loans including documentation of any changes made during servicing.
- Worked closely with third parties such as title companies or appraisers throughout the lending process.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Examined and verified information in loan application and closing documents.
- Checked applicant credit, personal references and employment histories.
- Worked with third-party vendors to address and clear loan closing requirements.
- Prepared and typed loan applications, closing documents or legal documents using computers.
- Presented loan and repayment schedules to customers.
- Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
- Answered questions and advised customers regarding loans and transactions.
- Analyzed borrower creditworthiness by reviewing credit reports from external sources.
- Responded quickly to customer complaints and escalated issues when necessary.
Mortgage Department Manager
Delaware National Bank of Delhi
12.2005 - 11.2020
- Responsible for scheduling closings & mortgage documents -communication with Title Companies, Attorneys and Customers
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Balanced workloads to meet targets without overtaxing employees.
Education
Associate of Science in Graphic Design -
The Art Institute of Pittsburgh
Art Education -
SUNY at New Paltz
Skills
- Mortgage Loan Processing
- Loan processing expertise
- Strong analytical skills
- Credit Verification
- Calculations Review
- Loan Application Preparation
- Employment Verification
- File Management
- Loan Disbursement
- Data Collection
- Legal Documentation
- Desktop Underwriter
- Credit Reporting Software
- Application Review
- Closing Documentation
- Loan Modifications
- Time management proficiency
- Professional Demeanor
- Team building
- Interpersonal Communication
- Problem-solving abilities
- Decision-Making
- Written Communication
- Reliability
- Customer Service
- Adaptability and Flexibility
- Self Motivation
- Data Entry
- Teamwork and Collaboration
- Microsoft Office
- Adobe Creative Suite
- Graphic Design
Timeline
Loan Servicing Specialist
Amerifund Home Mortgage LLC
11.2020 - Current
Mortgage Department Manager
Delaware National Bank of Delhi
12.2005 - 11.2020
Associate of Science in Graphic Design -
The Art Institute of Pittsburgh
Art Education -
SUNY at New Paltz
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