Wendy W. Moses
Advance
Summary
Facilitated communication with internal teams, assisting in rectifying loan problems and detailing variances in loan frameworks
Overview
29
29
years of professional experience
Work History
Loan Servicing Specialist
WELLS FARGO BANK, NA
Winston-Salem, North Carolina
09.2005 - Current
- Executed interpretation of legal loan documentation and loan structures for accurate processing.
- Conducted regulatory due diligence and entered corresponding data for various loan types.
- Fostered relationships with peers and line partners to facilitate effective communication.
- Verified transaction accuracy and resolved discrepancies promptly.
- Compiled funding information and documentation for requested disbursements efficiently.
- Managed system General Ledger balances while addressing issues as they arose.
- Contributed to internal improvement projects aimed at enhancing operations.
- Oversaw compliance, processing, and closing of diverse loan products.
Business Systems Specialist
WELLS FARGO BANK, NA
Winston-Salem, North Carolina
08.2002 - 09.2005
- Coordinated department BCP efforts, including training, testing, and maintenance of recovery plans.
- Gathered and analyzed monthly production statistics, providing comprehensive reports.
- Facilitated team meetings to discuss updates and modifications to existing measures.
- Developed matrices to enhance tracking and reporting efficiency.
Administrative Assistant/Facilities Coordinator
WELLS FARGO BANK, NA
Winston-Salem, North Carolina
02.1997 - 08.2002
- Coordinated all divisional facility management for a multi-site division with 500+ staff.
- Oversaw staff moves by completing necessary documentation and procuring cubicle components.
- Acted as liaison between facility landlord and tenant to ensure smooth operations.
- Maintained databases for performance metrics, driving data-driven decision-making.
- Updated business unit’s website, improving accessibility and user engagement.
- Handled processing of employee information forms and work orders in a timely manner.
- Performed diverse administrative duties including scheduling meetings and managing travel arrangements.
- Compiled comprehensive PowerPoint presentations for client meetings to present strategic objectives.
Education
High School Diploma -
WEST SPRINGFIELD HIGH SCHOOL
Springfield, VirginiaSkills
- Microsoft Office proficiency
- Credit processing expertise
- Service-oriented mindset
- Effective communication abilities
- Loan IQ knowledge
- AFS system skills
- CLAS platform familiarity
- Eagle program utilization
- Emerald application usage
- SMP/SUV tool understanding
- eCAR system proficiency
- Blast software operation
Timeline
Loan Servicing Specialist
WELLS FARGO BANK, NA
09.2005 - Current
Business Systems Specialist
WELLS FARGO BANK, NA
08.2002 - 09.2005
Administrative Assistant/Facilities Coordinator
WELLS FARGO BANK, NA
02.1997 - 08.2002
High School Diploma -
WEST SPRINGFIELD HIGH SCHOOL