Alexandra Mccauley
Clayton,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Loan Servicing Specialist
Wells Fargo
Raleigh, NC
01.2023 - Current
- Maintained detailed reports of repossession activities for compliance purposes.
- Ensured compliance with applicable federal, state and local laws related to Repossession activities.
- Provided departmental training to new team members and adapted teaching methods according to the needs of individual learners or groups.
Associate Loan Servicing Representative
Wells Fargo Auto
Raleigh, NC
12.2021 - 01.2023
- Used exemplary communication skills while contacting impounds to determine reason for impounding negotiating payments and documents and made decisions of abandoning unit based on general cost effectiveness
- Successfully implemented new systems and strategies to effectively and efficiently reach impound lots by creating a reference guide for all team members.
Account Resolution Specialist
Wells Fargo Auto
10.2018 - 12.2021
- Used exemplary communication skills while contacting customers to determine reason for payment delinquency and negotiating repayment plans
- Made decisions to modify loan contracts by changing due dates and granting deferments
- Assisted in training and following up with team members on new policy updates.
Aircraft technician
US Navy
12.2015 - 08.2018
- Supervised and completed flight line foreign object prevention walks
- Completed scheduled and unscheduled safety and performance assessments
- Assisted in training and managing team for efficient aircraft repair
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Education
AA general studies -
Granite State College
12.2018
Diploma -
Colonial High School
08.2015
Skills
- Time management proficiency
- Loan Servicing Experience
- Strong analytical skills
- Peer Training
- Proficient in Microsoft
- Attention to Detail and Organization
Timeline
Loan Servicing Specialist
Wells Fargo
01.2023 - Current
Associate Loan Servicing Representative
Wells Fargo Auto
12.2021 - 01.2023
Account Resolution Specialist
Wells Fargo Auto
10.2018 - 12.2021
Aircraft technician
US Navy
12.2015 - 08.2018
AA general studies -
Granite State College
Diploma -
Colonial High School