Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pacher Vang

North Saint Paul,MN

Summary

Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience

Work History

Loan Servicing Specialist

Wells Fargo Home Mortgage
07.2014 - 02.2023
  • Improved loan processing efficiency by streamlining documentation and workflow procedures.
  • Reduced loan delinquency rates by implementing effective communication strategies with borrowers.
  • Enhanced customer satisfaction through timely resolution of loan servicing issues.
  • Assisted in the development of new lending products to better serve customer needs and preferences.
  • Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
  • Developed and implemented training programs for new Loan Servicing Specialists, improving overall team performance.
  • Monitored portfolio performance closely, identifying trends and proactively addressing potential issues before escalation.
  • Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.

Residential Cordinator

Dungarvin
08.2007 - 03.2012
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Improved residential safety by conducting regular inspections and coordinating necessary repairs.
  • Streamlined administrative processes for more efficient management of lease agreements, rent collections, and resident inquiries.
  • Developed a strong sense of community among residents through the organization of events, activities, and support services.
  • Coordinated training sessions for staff members to ensure consistent service quality across all aspects of property management.
  • Managed move-in and move-out procedures to minimize vacancy times and maintain property appeal.

Education

No Degree - Bachelor's of Science, Nursing

Metropolitan State University
Saint Paul
06.2026

Diploma - Medical Assistant

Minneapolis Business College
Saint Paul, MN
06.2007

High School Diploma -

White Bear South Campus Senior
White Bear Lake, MN
06.2005

Skills

  • Construction Loan Financing
  • Effective Communication
  • Fraud Detection Skills
  • Time Management Proficiency
  • Diabetes Management
  • Unit Administration
  • Chart Updating
  • Medical Recordkeeping
  • Patient Management
  • Wound Care
  • Appointment Scheduling
  • Fluent in Hmong
  • Sanitation
  • Epic Use
  • Taking Vitals
  • HIPAA Education
  • Medication Administration
  • Personal Care Needs

Timeline

Loan Servicing Specialist

Wells Fargo Home Mortgage
07.2014 - 02.2023

Residential Cordinator

Dungarvin
08.2007 - 03.2012

No Degree - Bachelor's of Science, Nursing

Metropolitan State University

Diploma - Medical Assistant

Minneapolis Business College

High School Diploma -

White Bear South Campus Senior
Pacher Vang