Dawniele Richardson Pasha

Supported front office, staff, administration, health office students and parents in all aspects of school operations including communications, calendars, site budgets, and payroll.

• Managed school office at Hall Middle School (2021-2022) and The Cove School (2022-2023) as long term substitute for Secretary 1 position.
• Managed School Office, answered incoming calls, maintained student records, oversaw health office, supported coordination of school events, procured office supplies, processed expense reports, supported PTA's event needs, first line of response for all student, parent, teacher and administration needs.
• Administered the substitute system for school site and ensured teacher absences were covered by qualified substitutes.
• Supported District Office with school specific monthly reports for payroll and stipends of teachers and staff.
• Substitute for Secretary 1 and 2, School Libraries and Health Office when needed at all schools in the district.

Taught K-5 students in an outdoor garden setting supporting each grades Next Generation Science Standards (NGSS). Classes often encompassed math, art, literature, edible agricultural practices, planting, harvesting, tasting, hands on experiments, models, observation and discovery.

• Created science based lessons based on NGSS of each grade based on training from UCSC Life Lab.
• Worked closely with classroom teachers and established schedule and reviewed lessons to be covered.
• Maintained light garden work and maintenance, attended weekend garden work parties to give instruction and education to students and parents.
• Created fun and welcoming garden community making all students, teachers and parents feel welcome in garden space.
• Kept purchases of education materials within provided annual budget from PTA.
• Design participant and implemented Park School Garden redesign establishing tea, pollinator, and California native habitat gardens.

• Homemaker, cared for two active boys, nurtured child development, scheduled and coordinated schedules, activities and managed household responsibilities, volunteered at schools, active PTA parent.
• Human Resources Domestic Relocation Specialist- Gap Inc., San Bruno, CA
• Manager, Client Services- The Pasha Group, Corte Madera, CA
• Relocation Specialist- Relocation Resources International, New York, NY; Calgary, Alberta Canda; San Jose, CA
• International Assignment Consultant- Cendant Mobility, Danbury, CT

• Assisted transferring employees and Real Estate Agents with marketing of homes
• Created ideas and marketing strategies to enable quick and expedient sales
• Negotiated and reviewed purchase and sale contracts for transferring employees
• Trained incoming Marketing Advisors and cross-trained peers on marketing process.

• Administered relocation benefits to Foreign Nationals and U.S
• Expatriates onsite at New York based client on a weekly basis
• Coordinated all aspects of relocation for transferring employees
• Trained incoming International Consultants.

• Acted as company liaison to ensure sound relations and good communication
• Developed and implemented cost effective improvements to client policies
• Ensured employee understanding and compliance with client policy
• Advised and approved exceptions to client policy
• Reviewed, audited and processed expense reports of relocating employees.

• Maintained domestic and international client portfolio and exceeded service goals
• Visited clients and potential clients to troubleshoot or promote service products
• Supervised and directed the activities of associate coordinator
• Supported and maintained daily operational relationships with assigned clients
• Represented and advised on Specialist/Counselor role for potential clients at sale presentations.

• Introduced and familiarized Canadian Staff with company practices, policies and procedures
• Designed and implemented operational procedures
• Managed and facilitated all office functions
• Developed effective relationships with new service suppliers
• Trained Canadian Staff on company specific computer software.

• Manage and maintain 75 global accounts
• Accountable for customer satisfaction through continuous improvement of process flows and service quality, average 98% customer satisfaction rating
• Successfully assisted in setting and achieve marketing and sales objectives
• Effectively plan, organize and manage all matters of interface with potential and existing clients as support to sales and management team
• Develop and implement cost effective improvements, and best practices to client policies resulting in higher customer satisfaction ratings and decrease in client costs
• Served as main contact for managing receiving and responding to client requests
• Visit client sites for training, customer maintenance and problem resolution
• Manage and complete request for proposal process (RFP/RFQ) for new client generation.