Dawnilee Unruh
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Clinical Experience
Texarkana College
08.2023 - Current
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments, while learning from preceptors.
- Gained valuable experience working within a hospital, applying learned skills directly into patient care.
- Gained hands-on experience in various settings, increasing proficiency and expanding technical skill set.
Director Of First Impression (DOFI)
Health Care Express
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk Registration
Signature Care Emergency Center
12.2022 - 08.2023
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
Private Babysitter
Private Family
12.2019 - 09.2022
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Maintained a clean, organized, and safe home environment for children under care.
Education
Associate Degree in Nursing - Nursing
Texarkana College
Texarkana, TX05-2025
Skills
- Effective Prioritization
- Effective Relationship Building
- Long-Term Strategic Development
- Compassionate Patient Care
- Proficient in Written and Oral Communication
- Informed Decision-Making
- Proactive Problem-Solving
Certification
5/2025- Basic Life Support, American Heart Association
5/2025- Registered Nurse, Arkansas
6/2025- Eligible for NCLEX Test for RN - June 2025
Timeline
Student Clinical Experience
Texarkana College
08.2023 - Current
Director Of First Impression (DOFI)
Health Care Express
08.2023 - Current
Front Desk Registration
Signature Care Emergency Center
12.2022 - 08.2023
Private Babysitter
Private Family
12.2019 - 09.2022
5/2025- Basic Life Support, American Heart Association
5/2025- Registered Nurse, Arkansas
6/2025- Eligible for NCLEX Test for RN - June 2025
Associate Degree in Nursing - Nursing
Texarkana College
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