Dawn L Greene
Summary
Detail-oriented care provider with expertise in vehicle operation and client health monitoring. Proven track record of delivering exceptional customer service while ensuring safety through efficient task management and strict adherence to regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
In home care
Addus Home Health Care
Elk Grove, California
05.2025 - Current
- Resolved customer problems with knowledgeable and friendly service, contributing to high satisfaction.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Proposed ideas and solutions that improved team collaboration and service outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
OTR Driver
PTI Transportation
Roseville, California
05.2025 - 11.2025
- Operated commercial vehicles safely across long distances.
- Conducted pre-trip and post-trip inspections of vehicles.
- Maintained accurate logbooks for hours of service compliance.
- Adhered to all traffic laws and safety regulations consistently.
Care Provider
IHSS Adult Services Program
Sacramento, New Mexico
10.2021 - 05.2025
- Assisted clients with daily living activities and personal care needs.
- Administered medications and monitored client health conditions regularly.
- Coordinated transportation for medical appointments and social engagements to ensure client access to necessary services.
- Monitored client health and reported changes to medical professionals.
- Provided companionship and emotional support to enhance client well-being.
- Prepared nutritious meals based on dietary restrictions and preferences.
- Maintained a clean and safe environment for clients at all times.
- Assisted clients with bathing, dressing, and personal care in a respectful manner.
- Enhanced patient outlook and daily living through compassionate care tailored to individual needs.
Recovery Agent
Paramount towing
Sacramento, CA
10.2022 - 08.2023
- Recovered vehicles from designated locations per company protocols.
- Engaged customers about towing services and vehicle retrieval processes to enhance understanding and satisfaction.
- Inspected towed vehicles for damages and documented conditions accurately.
- Delivered exceptional customer service during vehicle pick-up and drop-off interactions, ensuring a positive experience.
- Collaborated with law enforcement to coordinate vehicle recovery operations.
- Completed daily logs and reports of towing activities and incidents accurately.
- Communicated effectively with customers via phone, email, mail, or other methods.
- Formulated strategies for timely location and recovery of defaulted loans, improving overall recovery rates.
- Conducted skip tracing activities to locate debtors who had moved or changed contact information.
Route Driver
Point Quest Education
Sacramento, CA
06.2021 - 05.2023
- Delivered educational materials to various locations in a timely manner.
- Maintained vehicle cleanliness and functionality, ensuring safe transportation for all passengers.
- Communicated with staff regarding delivery schedules and special instructions.
- Safely transported students to and from school and extracurricular activities.
- Conducted pre-trip inspections to ensure bus safety and compliance.
- Coordinated communication with parents and school staff regarding delivery schedules and student concerns.
- Managed student behavior during transit, fostering a safe and respectful environment.
- Assisted in emergency evacuations, ensuring student safety protocols were followed.
- Transported students to school in a timely manner while keeping assigned route schedule.
Education
High School Diploma -
School of The Arts
San Francisco, CA06-2001
Skills
- Medication administration
- Client health monitoring
- Recovery strategies
- Vehicle operation
- Pre-trip inspections
- Customer service
- Attention to detail
- Time management
- Problem solving
- Self-directed work
- Communication skills
Certification
- Class C Driver's license
- Forklifting
Timeline
In home care
Addus Home Health Care
05.2025 - Current
OTR Driver
PTI Transportation
05.2025 - 11.2025
Recovery Agent
Paramount towing
10.2022 - 08.2023
Care Provider
IHSS Adult Services Program
10.2021 - 05.2025
Route Driver
Point Quest Education
06.2021 - 05.2023
High School Diploma -
School of The Arts