Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Dawn Louise Wilkins

Dawn Louise Wilkins

Mesa,Arizona
Often you have to rely on intuition.
Bill Gates

Summary

Obtain a position as a team-player in a people oriented organization where I can maximize my customer service and sales experience in a challenging enviroment to acheive company goals. QUALIFICATIONS Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts Maintained contact and followed up on problems that required special handling Provided marketing support by making outbound sales calls for special promotions Researched and responded to customer inquiries and explained transactions to their satisfaction Recognized by customers who appreciated my extra efforts Assisted customers in the selection of products

Overview

18
18
years of professional experience

Work History

Manufacturing Associate

Dexcom
01.2023 - 06.2023
  • Made sure that products were produced on time and are of good quality.
  • Assembled products to meet production requirements and daily established quotas.
  • Utilized hand tools and machinery to safely complete assembly processes.
  • Collaborated with team members to meet production deadlines.
  • Inspected finished products for quality and adherence to customer specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Recorded and tracked daily production data for management reporting.
  • Organized work to meet demanding production goals.

Telephone Sales Representative

Read America
05.2014 - 01.2015
  • Made outbound calls to out of state in home daycares selling educational children magazines

Appointment Setter/ Floor Supervisor

A/C Smart
10.2011 - 03.2013
  • Made outbound calls to homeowners offering discounted rates for the yearly recommended maintenance for the home's air conditioning unit
  • Trained new employees, provided customer service as well as monitoring employees and quality control
  • Confirmed appointments for the week.

Call Center Manager

Advanced Mechanical
08.2010 - 10.2011
  • Started as an appointment setter scheduling appointments for homeowners to have air conditioning maintenance done for the year
  • Advanced to night shift manager having 10 employees
  • Some of my duties included customer service, monitoring, dispatching company techs to their appointments, confirmed appointments, rescheduling, spreadsheets and printouts, training and coaching employees.

Lead Qualifier

01.2009 - 04.2011
  • Worked from home qualifying small businesses for free health insurance quote
  • Made 150-200 calls per day
  • Light computer work, Microsoft Word and spreadsheets.

Inbound Call/Customer Service Representative

Autom
08.2007 - 12.2008
  • Received inbound calls from churches all over the world placing orders for church supplies as well as taking overflow calls for customer service answering all questions and concerns resolving any problems that dealt with orders placed.

Telephone Sales Representative

Read America
10.2005 - 04.2006
  • Made outbound calls to out of state in home daycares renewing subscriptions for children’s magazines.

Education

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Westwood High School

Skills

  • Product Inventories
  • Certified in Visual Imaging
  • Work Order Review
  • Identifying Flaws
  • Safety Rules
  • Safety Protocols
  • Productivity Improvements
  • Complex Problem-Solving
  • Effective Planning
  • Project Requirements
  • Inspect Parts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Manufacturing Associate - Dexcom
01.2023 - 06.2023
Telephone Sales Representative - Read America
05.2014 - 01.2015
Appointment Setter/ Floor Supervisor - A/C Smart
10.2011 - 03.2013
Call Center Manager - Advanced Mechanical
08.2010 - 10.2011
Lead Qualifier -
01.2009 - 04.2011
Inbound Call/Customer Service Representative - Autom
08.2007 - 12.2008
Telephone Sales Representative - Read America
10.2005 - 04.2006
Westwood High School - ,

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Dawn Louise Wilkins