Dawnmarie M. Pound

• Resolved unpaid invoices through thorough investigation of non-payment reasons. Achieved improved cash flow by actively monitoring and analyzing aging reports.
• Engaged with customers across various channels to analyze and rectify invoice discrepancies and delays, enhancing overall customer satisfaction.
• Conducted SAP training aimed at boosting internal customer efficiency in resolving issues.
• Executed backup procedures for expedited, time-sensitive payments.
• Assisted in preparing payment proposals and executing payment runs. Supported the team in managing payment processes effectively.
• Executed email authorization processes in strict adherence to documented procedures.
• Engaged with sales tax team to enhance accuracy in tax reporting.
• Evaluated employee expense reports using Concur to ensure compliance with established guidelines.
• Conducted thorough analysis of vendor invoice statements to identify and resolve reconciliation challenges.
• Ensured seamless team collaboration by serving as a reliable backup for coworkers in various tasks.
• Analyzed and verified transactions within vendor refund accounts to facilitate accurate reporting and resolution of discrepancies.
• Generated ad hoc reports to fulfill internal customer requirements.
• Supported operational efficiency by conducting SAP testing for accounts payable.
• Guided accounts payable team in mastering processes, procedures, and effective problem-solving techniques.
• Liaison to purchasing, vendors, off shore third party shared services, to provide service and resolve problems.
• Provided extensive training to new team members and to Shared Services in A/P processes and systems.
• Participated in special projects including the testing and integration of SAP and the integration of the off shore third party A/P team.
• Ensured accurate and timely A/P processing.

• Reviewed, processed, and troubleshot corporate invoices for North American Headquarters. Ensured accuracy and timeliness of corporate payments and integrity of all A/P related data.
• Instrumental in increasing electronic payments to vendors by 60%.
• Trained internal customers on SAP to help increase their efficiency for problem resolution.
• Interfaced with internal and external customers and off shore third party provider to research and resolve any issues, discrepancies, and delays.
• Expedited time-sensitive payments.
• Primary liaison to offshore third party service provider in coordination of payment cycles.
• Reconciled payment proposal, checks, check register, and bank data.
• Determined and obtained manual authorizations in accordance with documented procedures.
• Collaborated with Tax on 1099’s.

(Formerly AGILENT, originally HEWLETT PACKARD)

• Accounting Support Specialist, Payroll, Sept. 2006 – Oct. 2008
• Payroll processing (weekly, biweekly), support and troubleshooting including extensive employee and HR interface. Ensured accurate and up-to-date payroll information for employees using the payroll system Kronos.
• Managed and maintained time data, payroll deductions and adjustments for North American employees and temporary staff including new hires processing, benefit changes, and terminations.
• Processed changes, reimbursements, retroactive and off-cycle payments.
• Weekly audit of payroll.
• Responded to employee inquiries via phone, e-mail and helpdesk tickets.
• Trained new hires and temporary employees on payroll procedures.
• Accounts Payable Lead, Medical Division, Nov. 1999 – Sept. 2006