Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Dawn Michele Palochko

Dawn Michele Palochko

Mckeesport, Pa,Pennsylvania

Summary

Experienced Professional with many years (including 11 years Remote) of experience in Healthcare, Insurance and Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

29
29
years of professional experience

Work History

Senior Customer Service Analyst

Cigna - Accredo Specialty Pharmacy
Orlando, Fl (REMOTE)
03.2011 - 05.2022
  • Established/maintained relationships with Patients and acted as Physician practices liason
  • Responsible for conflict resolution with regard to delays in claim processing and delayed shipments
  • Team leader and resource for developing/mentoring Patient Care Advocates
  • Collaborated with Management in developing/implementing best practices

Community Relations Coordinator

The Cedars Of Monroeville
Monroeville, PA
04.2008 - 03.2011
  • Built relationships with Physician practices and Healthcare facilities
  • Marketed offerings and services for Hospice and Home care to community
  • Developed and executed quarterly rolling calendar of events
  • Stayed within budget for marketing expenses

Executive Marketing Assistant

Northwestern Mutual
Pittsburgh, PA
10.2007 - 04.2008


  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.

Registered Nurse, Medical-Surgical Unit

Forbes Regional Hospital
Monroeville, PA
09.2002 - 04.2005


  • Follow Physician Plans of Care, Physiologic patient assessments, Drafting/implementing Nursing care plans, Administration of Medications, Educating patient, Documentation and participation in accurate/detailed team reporting to facilitate continuity of care

Oncology Collaborative Practice RN

Hillman Cancer Center UPMC
Pittsburgh, PA
02.1998 - 04.2002
  • Completed chemotherapy administration
  • Counseled patients and provided listening ear and emotional support
  • Educated patients on such topics as nutrition, medication side effects and proper skin treatments after radiation
  • Cultivated warm and compassionate atmosphere for patients receiving chemotherapy, wound care and treatment in infusion treatment facility
  • Served as collaborative assistant to Oncologists in following patient care and scheduling Medical Doctor Fellows for clinical participation

RN Case Manager/Referral Coordinator

Hospice Preferred Choice
Forest Hills, PA
03.1996 - 11.1997
  • Educating Physician practices and serving as Community liason in offering Hospice care services and facilitating referrals
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes
  • Completed initial assessments of patients and family to determine and address individual end of life care needs
  • Coordinated with interdisciplinary professionals to develop plans of care and monitor patient status, providing intervention as necessary

RN Case Manager/ Night Facility Supervisor

Shadyside Hospital UPMC Heritage Facility
Shadyside, PA
12.1994 - 04.1997
  • Effectively communicated with physicians regarding patient needs, performance, medications and changes
  • Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations
  • Staffing, training and management of Nursing care team

Business Office Administration

Monroeville OB/GYN
Monroeville , PA
09.1991 - 01.1995
  • Maximized cash flow through optimal billing and collection
  • Established workflow, implemented modifications to improve overall performance of personnel
  • Maintaining patient relationships, scheduling procedures and assisting physicians as needed

Education

Gateway Highschool
Monroeville, Pa

BSN Program And Elementary Education

Carlow University
Pittsburgh, PA

Associates - Paralegal And Nursing Pre-requisites

Community College of Allegheny County
Monroeville, PA

RN Diploma -

Citizens General Hospital School of Nursing
New Kensington, Pa

Skills

  • Exceptional Verbal/Written Skills
  • Fostering Positive Client Relationships
  • Effective Problem Resolution
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Management/Mentoring Experience
  • Excellent Attention to Detail
  • Solid computer experience, Efficient typist

Timeline

Senior Customer Service Analyst

Cigna - Accredo Specialty Pharmacy
03.2011 - 05.2022

Community Relations Coordinator

The Cedars Of Monroeville
04.2008 - 03.2011

Executive Marketing Assistant

Northwestern Mutual
10.2007 - 04.2008

Registered Nurse, Medical-Surgical Unit

Forbes Regional Hospital
09.2002 - 04.2005

Oncology Collaborative Practice RN

Hillman Cancer Center UPMC
02.1998 - 04.2002

RN Case Manager/Referral Coordinator

Hospice Preferred Choice
03.1996 - 11.1997

RN Case Manager/ Night Facility Supervisor

Shadyside Hospital UPMC Heritage Facility
12.1994 - 04.1997

Business Office Administration

Monroeville OB/GYN
09.1991 - 01.1995

Gateway Highschool

BSN Program And Elementary Education

Carlow University

Associates - Paralegal And Nursing Pre-requisites

Community College of Allegheny County

RN Diploma -

Citizens General Hospital School of Nursing

Similar Profiles

CREATE PROFILE
Dawn Michele Palochko